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Business Partner Manager

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
- Business Partner Management is end-to-end responsible for the project/demand delivery and is the single point of contact for the customer for all Information technology (IT) topics

- Single point of contact for all requirements of the business partner/customer
- Steering of projects (in time, quality and budget), providing the PMT-processes
- Expert ability to program territorial support to ensure prompt communication with customers
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Clarifying the demand in collaboration with business side (Consulting)
First cost estimation
- Demand planning, steering and tracking
- Contact to application management, solution design, development, testing
- Development of customer specific IT-Roadmaps together with business considering the available budget and IT target architecture
- End-to-end responsibility for all relevant solutions and applications along defined standards

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- University education (Bachelor’s or Master’s degree )
- 5 years’ experience Position/Function - Information and communication technology (ICT) Delivery Service Management
- Certification - Product certification required in specific cases, IT Technical Skills, IT Management – - Expert, MS Office – Advanced, Information Technology Infrastructure Library (ITIL) - Basic
- Business Analyst/Business Management - Advanced
- Solution Proposal - Advanced
- Business Information Technology - Advanced
- English – advanced
- German – advantage
- Understanding of business environment and IT, processes, organization, implications of changes
- Team player, flexibility, desire and passion to learn new methods and work processes
- Works on assigned tasks independently
- Strong customer orientation, initiative and enthusiastic
- Results oriented, able to complete task on time under pressure
- Willingness to travel
Soft skills
- Communication – Expert, Presentation – Expert, Analytical thinking – Advanced, Problem -
- Solving/Negotiation – Advanced, Relationship building skills – Advanced, Result Orientation - Advanced
Finance skills
- Accounting – Advanced
- Financial Statistics - Advanced
- Resource Planning - Expert
- Organisational Skills - Expert
-Diplomacy - Expert
- Project Management - Advanced
- Sales - Expert
- Key accounrt management - Advanced


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
ID: 3303884   Datum zveřejnění: 6.5.2019   Základní složka mzdy (brutto) a další odměny:   Minimum base salary 1490 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.