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EMEA – Operation Manager for Bank Sector

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Staré Mesto, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General Description
- Interface between SC OPM/SDM/Service Owner (Customer) and operation in defined field in order to keep quality of the production.

Accountabilities
- Responsible for part of service chain, cross Department level (technical layer)
- Responsible for KPIs and SLAs / OLAs of the related services
- Accountable for technical content of operational / specialized technical concepts.
- Ensure the quality of provided services and provides operational support.
- Coordinate, manage and monitor operational performance on the respective technical layer and cooperates with various departments.
- Identify, formulate and implement the improvement of processes and policies to maximize operational output.
- Support SC OPM in planning the requirement for resourcing at both Department and Team level.
- Operational interface between the production and SC OPM.
- Support SC OPM in explanation of production options for SDM.
- Responsible for the default reporting ordered by the SC OPM.
- Monitor, manage and improve the efficiency of provided services.




Salary monthly: min 925 eur + variable part of salary + cafeteria + other benefits

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

German - Upper intermediate (B2)

Personality requirements and skills

Education
- High school
Experience
- 2+ years of work experience
Languages
- English B2+
- German B2+ must
Others
- Managerial experiences recommended
- Strong Effective communication
- Presentation skills
- Negotiations Skills - negotiates in a fair manner and achieves sustainable results
- Technical overview
- Proactive approach
- Ability to work in team
- Willingness to change, flexibility
- Customer, value, result and performance orientation
- Relationship management

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovakia
http://www.t-systems.sk
ID: 3306992   Datum zveřejnění: 9.7.2018   Základní složka mzdy (brutto) a další odměny:   Salary monthly: min 925 eur + variable part of salary + cafeteria + other benefits