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Process Specialist

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Staré Mesto, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General Description
- Performs tasks related to the respective Process. Coordinates and controls processes according to valid standards in order to ensure the quality of the service and customer satisfaction. Designs and produces internal and external reports related to process management. Cooperate and communicate with Internal and External customers (Operation Teams, SDMs) to ensure the proper quality of the specific process used for the planned activity.

Accountabilities
- Organize/participate on teleconferences/meetings with other participants
- Active communication with other teams to inform about actions to be taken within the Processes
- Coordinate processes to increase customer satisfaction
- Active participation in respective process communities to increase your knowledge to expected levels
- Active participation in process related projects and support the improvements
- Execute (Implement) the interface between process and operational topics to ensure proper quality
- Report regular KPIs and participate in setting up actions in case of deviance to keep quality on expected level
- Knowledge sharing of respective processes to raise general awareness about processes

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Intermediate (B1)

Personality requirements and skills

Education
- Secondary education degree
Experience
- Basic overview of ICT industry environment
- Experience in process management
- Experience of IT operations across at least 1 area (e.g. application operation, system operation, infrastructure, network, storage, desktop)
- Experience in multicultural environment
Languages
- English: B1level - mandatory
- German: German A2-B1- Advantage
Others
- Basic knowledge of Network
- Basic knowledge of ITIL
- Basic knowledge of Specific Managements within the ITIL
- Good negotiation and communication skills
- Flexibility
- Ownership
- Logical thinking and analytic skills
- Pro-activity and pro-customer orientation
- Ability to work as an individual also as a part of the team

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovakia
http://www.t-systems.sk
ID: 3310376   Datum zveřejnění: 10.5.2018   Základní složka mzdy (brutto) a další odměny:   Salary: min 720 salary base + variable part + other benefits