Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Junior Service Delivery Manager

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
  • Accountable for order delivery management process, for financial performance and billing tasks within the areas of the Service Ensurance

Accountabilities

Service Ensurance pillar :
• Managing Service Ensurance pillar
• Within this pillar Junior SDM carries all responsibility and activities necessary to meet the contractual service requirements and is monitoring the Quality of provided service.
• Functional leading of order managers.
• Customer facing :
o SPOC between customer and operation/production
o order entry gate for the customer
o direct interface to customer in relation to order management process

Global Customer Order Desk :
o accountable for tracking and tracing of orders
o proposing and implementing process improvements
o closely cooperating with SDMs, SCOPMs, OPMs, PM, PPL, SDM Support, PSD/Solution architects, deployment groups and provisioning
o identifying potential risks / blocking points of implementation and delays of order
o managing migrations calls and escalations
o troubleshooting delivery of orders in project management phase
o providing inputs to Design Solution Manager for the price calculation
o creating of final price calculations for technical solutions
o accountable for sending the offer to the customer
• Communication with production to ensure delivery of services in required SLA, OLA and KPI
• Managing customer escalations in deployment phase • Order management • Processing proposals with an aim to optimize production.
• Processing order for customer in specific tool to deliver customer requests (creation of orders).
• Validating request in tool and collecting all necessary information, documentation to complete the order
• Delivering requestor/customer acceptance of delivered service
• Coordinating order and providing support to implementer’s teams to deliver customer order in requested time and quality.
• Processing and coordinating incoming requests from Service Delivery Managers and application - operation unit.

Financial Performance and Billing
  • Financial Performance & Billing is responsible for all financial regards. Specifically the commercial management topics:
• Steering the financial planning. • Steering the forecast process.
• Cost Management.
• Steering of Cost Saving/Efficiency measures.
• Preparing and executing Finance Reviews.
• Collecting of data and creating reports for account improvement program.
• Generating billing data for the relevant elements.
• Generating the invoice supplements.

Employee perks, benefits

Other benefits:
  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Intermediate (B1) and German - Upper intermediate (B2)

Personality requirements and skills

Requirements

Education
  • University education 2nd degree ( preferred field of study - Information technologies)

Experience
  • Minimum 2 years of experience in ICT Delivery Service Management

Languages
  • English – B1
  • German – B2

Others
  • Self-motivated individual with excellent interpersonal communication and influencing skills
  • Sound knowledge of project management principles
  • Mature specialized professional knowledge (deep understanding of a specific professional field)
  • Analytical and problem solving attributes
  • Exhibiting tact and diplomacy
  • Experience of post-sales support - advantage
  • Cost control and budget planning
  • Customer orientation, excellent leadership, communication skills, negotiation skills, time management, problem solving ability, result orientation, presentation skills
  • General IT overview, TSI portfolio knowledge, MS Office
  • Certification - ITIL V3 Foundation, SeM Basic

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT ( Information technology) and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Apply online
ID: 3314260   Datum zveřejnění: 19.2.2018