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ICT Administrator II - Windows

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice region - Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
- Check, execute, solve (where appropriate), and create incident tickets in order to maintain service to customers according to given quality KPIs and according to internal processes (EVM, INM).

Accountabilities
Generic accountabilities:
- 2nd level support for Windows server administration
- Investigate the root cause of incidents and initiate actions to improve or correct the situation.
- Independently check, execute, solve (where appropriate), and create incident tickets in order to maintain service to customers according to given quality KPIs and according to internal processes (EVM, INM).
- Execute project and other deliverables in order to fulfil KPIs and management requests.
- Smooth and uninterrupted operation of customers’ environment.
- Conformity with the internal work instructions and process guidelines within T-Systems.
- Follow the defined escalation standards in case of deviations.
- Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
- Coordinate the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Education
- High school degree
Experience
- 1 year on similar position within the field
Languages
- English language B2
Others
- General ICT overview
- Overview of the ITIL processes
- Detailed knowledge of OS windows environment
- Valid certification in given technology is advantage
- General overview of Storage and Network technologies
- Security overview
- Teamwork
- Communication skills

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.

040 01 Košice
Slovakia
http://www.t-systems.sk
ID: 3318318   Datum zveřejnění: 26.3.2018