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SAP First Level Support

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Staré Mesto, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
- Deals with standard SAP operation within change/incident management.
- Performs standard SAP monitoring using TSI tools.

Accountabilities
- Monitor Customers SAP applications according TSI standards to identify actual or potential issues with application
- Using of Applications related to SAP operation to be able to execute needed adjustment, changes or corrective activities
- Reporting of monitoring parameters relevant for SLA with external customer.
- Communication with internal and external customer to provide up-to-date information about SAP systems status
- Performs business related tasks given by superior or defined senior team member
- Triggers escalation in case of need to ensure proper information flow in line with standard escalation matrix
- Follow MOD escalation procedures
- Providing basic events/incidents analysis to identify proper corrective activity or need of escalation
- Resolving simple events and incidents recognized by monitoring and customer to ensure stable operation of the system
- Executing standard changes according to existing runbooks to ensure proper adjustment of the system

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
-Young and enthusiastic working environment
- Diversity Progra m
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Technical tasks required for position
- Basic event/incident management (customer approval not needed) based on runbooks or approved documentation
- Performing maintenance and health checks
- Transport management
- Archiver stack solving
- DB check issues solving
- System restarts
- Changing of SAPS
- SAP/DB parameter changes
- Tablespace extensions, tablespace management
- Copying of files / create directories /access rights / change permissions / update files
- Move, start /stop systems on different hosts
- Make additional backup with BR tools
Education
- High school
Experience
- No
Languages
- English – active knowledge
Others
- Analytical thinking
- Be able to work in shifts (24x7 operation) based on team
- IT basic skills
- Good level of communication skills

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Zriedlova 13
040 01 Kosice
Slovakia
http://www.t-systems.sk
ID: 3330335   Datum zveřejnění: 19.7.2018   Základní složka mzdy (brutto) a další odměny:   SALARY MONTHLY BRUTTO: minimum 650 € + VARIABLE PART + CAFETERIA ( Special Financial Benefit )