Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Business Support Manager DKK

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
  • As BSM you will process data within DKK application, which is subsidiary book of account. It contains customer services booking, billing and dunning letters management. You will manage jobs, job-plans and schedulers by UC4 automation software; as well as communicate with technical and accountancy departments in German language on daily basis.
  • Responsible for predefined business processes
  • Works independently or in team on creating, maintaining and documenting the business processes based on the customer needs

Accountabilities
  • Minimum Base salary 870EUR + variable part + other benefits
  • Support TSM (2nd level Application operation) during investigation
  • Explain business logic and specify customer impact together with SDM
  • Troubleshoot & Investigate customer disputes
  • Search for EDRs (Event Detail Records)
  • Estimate amount of loss
  • Support recalculation
  • Support application changes in cooperation with other responsible groups
  • Create RfC’s (for bug fixing, implementing business requirements against application functionality)
  • Configure and maintain new/existing end-customer
  • Consult new product development with customer
  • Verify incoming & outgoing business data streams
  • Validate end-customer data and account configuration
  • Investigate and correct faulty data
  • Cooperate with Marketing department on Marketing campaigns preparation
  • Support preparation of technical concepts “Fachkonzepte”
  • Coordinate communication with all involved parties (i.e. OC-Telco, DPS, SDM, Development, customer, Telekom IT AO, etc.) of the application
  • Organize and moderate teleconferences

Employee perks, benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills

Education
  • University degree (minimum Bachelor) ,
Experience
  • 5+ year, valid certifications in given technologies
  • Scripting (Perl, Shell)
  • Technical overview in OS, Network, Storage, Back up, Databases, Middleware
  • Basic project management overview
  • ITIL knowledge
  • Overview about application business processes
Languages
  • Eng B2
  • Prefered Ger B2

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT ( Information technology) and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Apply online
ID: 3384169   Datum zveřejnění: 12.7.2018   Základní složka mzdy (brutto) a další odměny:   Minimum Base salary 870EUR + variable part + other benefits