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Operational Manager for EMEA

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
- Interface between SC OPM/SDM/Service Owner (Customer) and operation in defined field in order to keep quality of the production.
Accountabilities
- Responsible for part of service chain, cross Department level (technical layer)
- Responsible for KPIs and SLAs / OLAs of the related services
- Accountable for technical content of operational / specialized technical concepts.
- Ensure the quality of provided services and provides operational support.
- Coordinate, manage and monitor operational performance on the respective technical layer and cooperates with various departments.
- Identify, formulate and implement the improvement of processes and policies to maximize operational output.
- Support SC OPM in planning the requirement for resourcing at both Department and Team level.
- Operational interface between the production and SC OPM.
- Support SC OPM in explanation of production options for SDM.
- Responsible for the default reporting ordered by the SC OPM.
- Monitor, manage and improve the efficiency of provided services.

The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Personality requirements and skills

Education
- High school
Experience
- 2+ years of work experience
Languages
- English B2+ (mandatory)
Others
- Managerial experiences recommended
- Effective communication
- Presentation skills
- Negotiations Skills - negotiates in a fair manner and achieves sustainable results
- Technical overview
- Proactive approach
- Ability to work in team
- Willingness to change, flexibility
- Customer, value, result and performance orientation
- Minimum brutto monthly base salary 1000€ + variable part of salary

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT ( Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovakia
http://www.t-systems.sk
ID: 3404979   Datum zveřejnění: 10.8.2018   Základní složka mzdy (brutto) a další odměny:   Minimum brutto monthly base salary 1000€ + variable part of salary