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Business Support Manager

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
- "DKK" sub team contains of 3 Business Support Managers in Kosice and additional 3 in Germany.
- As Business Support Manager you will process data within "DKK" application, which is subsidiary book of account. It contains customer services booking, billing and dunning letters management. You will manage jobs, job-plans and schedulers by UC4 automation software; as well as communicate with technical and accountancy departments in German language on daily basis.

- Support Technical Solution Manager (2nd level Application operation) during investigation
- Explain business logic and specify customer impact together with Service Delivery Manager
- Troubleshoot & Investigate customer disputes
- Consult new product development with customer
- Verify incoming & outgoing business data streams
- Validate end-customer data and account configuration
- Investigate and correct faulty data

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

German - Upper intermediate (B2) and English - Intermediate (B1)

Personality requirements and skills

- University degree (minimum Bachelor) or High school graduation
- 2+ year, in financial or Information Technology (IT) area - advantage
- Information Technology Infrastructure Library knowledge overview
- Systems, Applications and Products (SAP) environment user overview
- UC4 basic overview
- Technical overview in Operation System (OS), Network, Storage, Back up, Databases, Middleware
- Basic project management overview – nice to have
- Eng B1
- Ger B2 - MUST
Minimum base salary : 870 eur brutto + variable part + other benefits


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Kosice
ID: 3413440   Datum zveřejnění: 20.8.2018   Základní složka mzdy (brutto) a další odměny:   Minimum base salary : 870 eur brutto + variable part + other benefits