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Global Process Manager

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

- The role governs respective process on corporate level of T-Systems International. Organizes and implements the relevant processes T-Systems wide. Prioritizes process improvement measures and projects.
- Manages the process rollout (in time, budget, quality), measured through process implementation checks.
- Governs process quality and effectiveness by acting as a quality control in process optimization programs.
- Provides process consultancy in strategic Automation Projects and Quality initiatives.

- Prepares and governs process strategy on corporate level.
- Designs and develops key performance indicators measuring quality and effectiveness of the process on corporate level.
- Analyzes key performance indicators results and identifies gaps and deviations in existing processes/instructions.
- Designs, develops and actively drives implementation of improvement changes in processes, sub-processes and process related requirements according to valid corporate standards, in order to increase the efficiency of the process execution.
- Coordinates, organizes and steers activities related to Communities of Practice (CoP) and Process Improvement Team (PIT).
- Manages process documentation on corporate level.
- Develops content of process relevant training material and contributes to Quality Academy roll-out.
- Provides consultancy in assigned processes.
- Proposes and controls optimization measures.

Management scope
- Steering of virtual Process Improvement Team (up to 15 people) and leading of Global Process Community (open community of experts).

Employee perks, benefits

- cafeteria - individual benefit,
- trainings and development opportunities,
- discounts at various providers in Košice,
- possibility of home office,
- pension savings contribution,
- meal vouchers contribution,
- teambuildings,
- extra vacation days,
- young and enthusiastic working environment,
- diversity program,
- health weeks,
- sport activities,
- weekend events,
- work life coaching,
- doctors at workplace,
- credit card,
- Metro card,
- referral bonus /financial/,
- rotations possibilities.

Information about the selection process

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Secondary school degree (or equivalent).
- Minimum 5 years experience within the field of IT process management (minimum department level).
- Process improvement - design, development and implementation of process improvement(s) in Operations (at least two projects with impact on quality of operations).
- English – B2 (fluent)
- German – advantage
- Deeper Information Technology Infrastructure Library ( ITIL) knowledge - at least one ITIL Intermediate certification (preferably Service Operation and/or Continual Service Improvement).
- Project management basics.
- Managerial experience – advantage.
- Regular communication on senior management level.


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Zriedlova 13
040 01 Kosice
ID: 3447674   Datum zveřejnění: 27.11.2018   Základní složka mzdy (brutto) a další odměny:   Minimum basic salary 1 550 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to the individual skills and experience of the selected candidate.