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Process Manager in Service Asset and Configuration Management (SACM)

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

- Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction.
- Designs and produces internal and external reports related to process management.
- Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis.
- Provides active on site support, training and development activities for other colleagues.
- Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements.
- Governance of the process management within the unit or company.
- Designs and implements changes in processes or sub-processes according to valid standards and in order to increase the efficiency of the service activity.
- Provides consultancy in assigned processes. Prepares and controls optimization measures relating to processes and reporting.

- Being responsible for Service Asset and Configuration Management within T-Systems Slovakia as the process owner.
- Provide up-to-date information regarding Configuration Management Process.
- Ensuring cooperation with Process managers and Quality SPOCs from other teams, help, advise, communicate about quality improvement.
- Create reports and distribute results to the departments and track measures for key performance indicator’s improvement.
- Leading own local community for Service Asset and Configuration Management (SACM) managers within T-Systems Slovakia.
- Provide training via onsite meetings, presenting results on several management level.

Employee perks, benefits

- cafeteria - individual benefit,
- trainings and development opportunities,
- discounts at various providers in Košice,
- possibility of home office,
- pension savings contribution,
- meal vouchers contribution,
- teambuildings,
- extra vacation days,
- young and enthusiastic working environment,
- diversity program,
- health weeks,
- sport activities,
- weekend events,
- work life coaching,
- doctors at workplace,
- credit card,
- metro card,
- referral bonus /financial/,
- rotations possibilities.

Information about the selection process

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- University degree.
- knowledge and experience within Monitoring and Event Management Process,
- Service Manager and Configuration Management Database knowledge,
-english B2– mandatory,
- german advantage.
- process orientation and analytical thinking,
- ability to interact professionally with employees at all levels of the organization,
- strong presentation skills.


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Zriedlova 13
040 01 Kosice
ID: 3447755   Datum zveřejnění: 27.11.2018   Základní složka mzdy (brutto) a další odměny:   Minimum base salary 875 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.