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Technical Solution Manager

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
- For the NGENA project we are looking for a skilled and enthusiastic Technical solution manager (TSM) who will be responsible for high quality end to end service operation based on application level.

- Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units.
- Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
- Plans, controls and is responsible for complete application-based request fulfilment.
- Support and consult Service Delivery Management.
- Coordinates incident, problem, change, escalation management and operational documentation.
- Coordinates customer-driven and / or technical changes during service lifecycle.
- Coordinates change approval in face of all Change Advisory Boards Job specific accountabilities:
- Independently executes complex tickets to provide service according to KPIs.
- Mentor Junior Administrators to spread knowledge level in the team and develop their skills.
- Acts as key technical lead and solves and coordinates activities across related technologies/outside own team.
- Accountability for service asset- and configuration management.
- Execute project and other deliverables in order to fulfil KPIs and management requests.
- Capability planning to fulfil enhanced application management requirements, e.g. release deployments or product / technology changes.
- Responsibility for technical, maintaining and operational concepts.
- Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization.

Employee perks, benefits

- Cafeteria - individual benefit,
- Trainings and development opportunities,
-Discounts at various providers in Košice,
- Possibility of Home office,
- Pension savings contribution,
- Meal vouchers contribution,
- Teambuildings,
- Extra vacation days,
- Young and enthusiastic working environment,
- Diversity Program,
- Health Weeks,
- Sport Activities,
- Weekend Events,
- Work life Coaching,
- Doctors at workplace,
- Credit card,
- Metro card,
- Referral bonus /financial/,
- Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

- 5 years of experience within the field
- We expect that you are have understanding of the following subjects:
- Technical overview in Operating Systems, Network, Storage, Back up, Databases, Middleware, Scripting
- ITIL knowledge


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
ID: 3465425   Datum zveřejnění: 14.6.2019   Základní složka mzdy (brutto) a další odměny:   Minimum base salary 1060 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.