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IT Assistant (Part-Time)

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
part-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
-Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.

Accountabilities
Generic accountabilities
- Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
- Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
- Plans, controls and is responsible for complete application-based request fulfilment.
- Support and consult Service Delivery Management
- Coordinates incident, problem, change, escalation management and operational documentation
- Coordinates customer-driven and / or technical changes during service lifecycle
- Coordinates change approval in face of all Change Advisory Boards
Job specific accountabilities
- Functional steers whole service chain for small to medium applications/services
-Independently executes standard tickets to provide service according to KPIs.
- Support Junior Administrators to spread knowledge level in the team and develop their skills.
- Responsibility for service asset- and configuration management
- Support project and other deliverables in order to fulfil KPIs and management requests
- Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Requirements for the employee

Candidates with education suit the position

University student

Educational Specialization

Student of 4th-5th class of Technical High school

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Education
- Student of 4th-5th class of Technical High school
Experience
- Technical overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting
- Basic project management overview
- ITIL knowledge
Languages
- English B2
- German - advantage
Others
- Teamwork
- Communication skills

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Zriedlova 13
040 01 Kosice
Slovakia
http://www.t-systems.sk
ID: 3471681   Datum zveřejnění: 16.8.2018   Základní složka mzdy (brutto) a další odměny:   Minimum base salary 3,5/hod