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Head of Application Control Center

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
- Managing Application Control Center team of Junior Application Administrators and Application Administrators to fulfill, train, change and improve processes like Event management, Incident Management, Change Management, Problem Management, Delivery Order Management, Service Asset and Configuration Management. Managing of 24x7 operation of 1st and 2nd Level tasks for Incident management in Application Operation area and Event management monitoring, set-up and maintenance tasks (Event management tools set-up, support and reporting).

Generic managerial accountabilities:
- Deliver services/solutions to clients in agreed quality and quantity structure according agreed contracts (OLA, SLA, SA, DA…) and internal KPI.
- Establish and maintain relationships with counterparts/clients and other stakeholders for effective communication.
- Lead and develop people in own team to be able to deliver agreed quality and maintain satisfaction of employees.
- Continuously improve services in own area, propose improvements in related areas and implement improvements initiatives.
- Provide inputs into financial plans and effectively manage business and resources of own team in order to meet financial budget.
- Operationally manage critical situations and solve business-as-usual escalations to provide seamless operation and effective service to clients.
- Deliver all people-related regulatory topics (labor code, internal rules & guidelines).

Job specific accountabilities:
- Actively participate on a project focused on new company wide monitoring solution.
- Unifying all OSI Model layers within one platform to provide overall view on company data. Communication and presentation responsibilities are required and also role of “customer consultant”.
- Actively steer capacity of team resources and quality of results to ensure SLA fulfillment and effective operation.
- Coordinate, approve and control take-over and delivery of services according to standard/processes.
- Collect and provide feedback on terms and conditions of contracts
- Project Management for internal/external projects (project steering, leading, designing)
- Actively support portfolio enhancement activities

Management scope
- Managing of 30 direct reports (TSI Service management)
- Plan and control the revenues
- Plan and control the costs
- Reports to Head of Department of Telekom IT

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- University degree
- 2 year in ICT Application Operation
IT Technical skills
- MS Windows
- IT overview
- Financial know how
- Overview of the ITIL processes
- Security overview
Soft skills
- People management
- Presentation and interpersonal skills
- Leading of Escalations/Outage situations
- People assessment and potential identification during interviews and Assessment Centers for higher expert positions
- Communication with Customer representatives on daily basis
- English language: B2 mandatory
- German language: B2 advantage
- Salary minimum 1 125€ brutto+ variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.

040 01 Košice
ID: 3474179   Datum zveřejnění: 21.9.2018   Základní složka mzdy (brutto) a další odměny:   Salary minimum 1 125€ brutto+ variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.