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ICT administrator with Spanish Language

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs (key performance indicators) and according to internal processes ((incident management (INM), change management (CHM), problem management (PRM), delivery order management (DOM)).

Accountabilities:
- Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and according to internal processes (INM, CHM, PRM, DOM) .
- Execute project and other deliverables in order to fulfil KPIs and management requests.
- Smooth and uninterrupted operation of customers’ environment.
- Conformity with the internal work instructions and process guidelines within T-Systems.
- Follow the defined escalation standards in case of deviations.
- Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
- Create, change and delete user accounts.
- Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.

Employee perks, benefits

- cafeteria - individual benefit,
- trainings and development opportunities,
- discounts at various providers in Košice,
- possibility of Home office,
- pension savings contribution,
- meal vouchers contribution,
- teambuildings,
- extra vacation days,
- young and enthusiastic working environment,
- diversity program,
- health weeks,
- sport activities,
- weekend events,
- work life coaching,
- doctors at workplace,
- credit card,
- metro card,
- referral bonus /financial/,
- rotations possibilities.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Intermediate (B1) and Spanish - Upper intermediate (B2)

Personality requirements and skills

- 1year of experince,
- basic skills of relevant OS,
- general ICT overview,
- overview of the ITIL processes,
- security overview.

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovakia
http://www.t-systems.sk

Contact

Contact person: Mgr. Martina Mano
E-mail: send CV
ID: 3474342   Datum zveřejnění: 15.1.2019   Základní složka mzdy (brutto) a další odměny:   Minimum base salary 650 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.