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Business Analyst for Service Asset and Configuration Management

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
- Collecting, preparing, investigating and summarizing of different inputs from requestors to create agreed and on demands reports and analysis.
- Support of global initiatives and programs around process management especialy focus on Sofware asset and configuration management (SACM).
- Provides analyses, evaluations and reports based on different data sources.
- Defines, develops and implements process reports around data quality (based on BOXI, SAS Big Data).
- Acts as interface between process managers and developers.
- Close cooperation with Global Process Managers of T-Systems International.
- Active participation at Continual service improvements.
- Independence in solving tasks.

Accountabilities
- Regular reporting & Ad-hoc analysis of ITIL core processes (Event Management, Configuration Management, Change Management, Incident Management, Problem Management, Delivery Order Management).
- Global KPI measurement for ITIL core processes (Event Management, Configuration Management, Change Management, Incident Management, Problem Management, Delivery Order Management).
- Participation on global quality improvement programs.
- Regular communication with higher T-Systems International management.
- Organizing & leading meetings and teleconferences with stakeholders.
- Preparing inputs for audits / quality checks / training materials / documentation.
- Advices and trains users in respective area of responsibility.
- Participation at process improvement teams.

Employee perks, benefits

- cafeteria - individual benefit,
- trainings and development opportunities,
- discounts at various providers in Košice,
- possibility of home office,
- pension savings contribution,
- meal vouchers contribution,
- teambuildings,
- extra vacation days,
- young and enthusiastic working environment,
- diversity program,
- health weeks,
- sport activities,
- weekend events,
- work life coaching,
- doctors at workplace,
- credit card,
- metro card,
- referral bonus /financial/,
- rotations possibilities.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Education
- Secondary school degree (or equivalent),
Experience.
- minimum 2 year experience within the field of IT process management,
- T-Systems International internal tool knowledge (Service Manager 9, Asset Manager, uCMDB, eTTs, , AdopT, etc.),
- business intelligence tool or possibly Data Mining / Big Data tool knowledge advantage,
- technical overview of infrastructure services,
- MS Excel advanced level,
- MS PowerPoint advanced level,
- MS Access knowledge is advantage,
- project management overview
- Configuration management (SACM) overview is very big advantage.
Languages
- english – B2,
- german – advantage.
Others
- ITIL knowledge - at least one ITIL Intermediate certification (preferably Service Operation and/or Continual Service Improvement),
- analytical thinking,
- communication skills.

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Zriedlova 13
040 01 Kosice
Slovakia
http://www.t-systems.sk
ID: 3477785   Datum zveřejnění: 11.10.2018   Základní složka mzdy (brutto) a další odměny:   Minimum salary is 1 160 brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate