Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice


[email protected]

055/ 785 35 66

IT Assistant

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
  • Operates specified set of network components, prepares, coordinates and implements complex and very changes, troubleshoots incidents with elevated CBI and prevents defects.

  • Performs coordinates and improve daily activities needed to manage IT services and the supporting infrastructure regular inspections and improvement recommendations.
  • Assist with the diagnostics and resolution of availability-related and capacity-related incidents and problems.
  • Ensure that the right information is maintained and delivered to the appropriate place or competent person at the right time to enable informed decision.
  • Restore normal service operation in case of Incident as quickly as possible.
  • Ensure that changes are recorded and then evaluated, authorized, prioritized, planned tested, implemented, documented and reviewed in controlled manner.
  • Solving of issues on the IT infrastructure/applications with direct/potential impact on the quality of service provided to customers.
  • Gets to the root cause of Incidents and then initiate actions to improve or correct the situation.
  • Provide technical skills in support of IT services and management of the IT infrastructure.
  • Trains and participates on education of other employees.
  • Expected salary for this position starts at price 3,50€/hour brutto

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

  • University degree
  • Deeper knowledge of ICT environment with professional knowledge verified by professional level certification exams.
  • Knowledge about roles and responsibilities in the process flows and its practical use, e.g. emergency changes procedure.
  • Deeper ITIL knowledge corresponding to ITIL foundation training.
  • Pursuing higher Cisco knowledge corresponding to CCNA - Voice/Security/Network certification (or pursuing corresponding certification from other vendors) or knowledge corresponding to the professional level.
  • Good knowledge of network protocols and network hardware devices to analyze whole network environment.
  • Good knowledge related to network traffic, optimizing data flow, implement security standards, platform maintenance.
  • Good analyst knowledge of whole network environment, of the network and structure of the existing network, multiplatform knowledge.
  • English: min. B2
  • German: Advantage
  • Effective business communication with customers, vendors and colleagues
  • Ability to work independently with focus on standardization and decreasing costs
  • Result and customer orientation


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT ( Information technology) and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Apply online
ID: 3489689   Datum zveřejnění: 11.9.2018   Základní složka mzdy (brutto) a další odměny:   Expected salary for this position starts at price 3,50€/hour brutto