Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Senior Lead Incident Manager for biggest internal customer

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
  • Manages, steers and coordinates contributing activities in resolution of CBI High incidents
  • Acts in accordance of customer reference process, whilst observing related SLA’s and KPI’s to ensure incidents are resolved within time.

Accountabilities
  • To qualify, validate, lead and escalate / deescalate major (CBI - High / Critical) incidents
  • To open and lead technical conference calls
  • To own and coordinate Incidents, whilst ensuring that key milestones, KPI’s and SLA’s are achieved
  • To create and distribute ‘structured list’ communications to key stakeholders in line with ‘reference’ process, keeping them informed of progress for resolution Initiates root-cause analysis by providing information to Problem Management about major (CBI High / Critical) incidents which start the investigation into Problem tickets
  • Lead incident resolution whilst ensuring that KPIs and SLA are achieved

Employee perks, benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) or German - Upper intermediate (B2)

Personality requirements and skills

Experience
  • Process- Organisation - and Quality Management, Minimum number of years: 2
Soft skills
  • Strong Communication skills - Advanced
  • Analytical thinking - Advanced
  • Presentation skills - Advanced
  • Organisational skills - Advanced
  • Flexibility
  • Stress resistance - Advanced
Other skills
  • Ability to work autonomously - Intermediate
Languages
  • English - Upper intermediate (B2)
  • German - Upper intermediate (B2)
Other criteria or requirements
  • Understanding of business environment and IT, processes, organization
  • Customer oriented, initiative and enthusiastic
  • Results oriented, persevering, able to complete task on time under pressure
  • Works on assigned tasks independently
  • Intercultural experience (advantageous)

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT ( Information technology) and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Apply online
ID: 3491075   Datum zveřejnění: 13.9.2018   Základní složka mzdy (brutto) a další odměny:   Minimum base salary 1200 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.