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ICT Administrator III for EMEA

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
- Independently check, execute, solve (where appropriate) and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (Incident Management, Change Management, Problem Management, Delivery Order Management).
- 2nd and 3rd level environment.

Accountabilities
- Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (Incident Management, Change Management, Problem Management, Delivery Order Management).
- 2nd and 3rd level environment.
- Execute project and other deliverables in order to fulfil KPIs and management requests.
- Smooth and uninterrupted operation of customers’ environment.
- Conformity with the internal work instructions and process guidelines within T-Systems.
- Follow the defined escalation standards in case of deviations.
- Investigate the root cause of incidents and initiate actions to improve or correct the situation.
- Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
- Controlling implementation plans describing all necessary steps to deliver successful migration of designed standard solution.
- Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
- Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise.
- Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
- Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
- Create and maintain documentation.
- Create, change and delete user accounts.

Employee perks, benefits

- cafeteria - individual benefit,
- trainings and development opportunities,
- discounts at various providers in Košice,
- possibility of home office,
- pension savings contribution,
- meal vouchers contribution,
- teambuildings,
- extra vacation days,
- young and enthusiastic working environment,
- diversity program,
- health weeks,
- sport activities,
- weekend events,
- work life coaching,
- doctors at workplace,
- credit card,
- metro card,
- referral bonus /financial/,
- rotations possibilities.

Information about the selection process

Education
- High school degree.
Experience
- 3 years within the field.
Languages
- english B2 mandatory,
- german advantage.
Others
- detailed knowledge of ICT environment,
- overview of networking – TCP/IP, ISO/OSI,
- overview of backup / restore technologies,
- advanced knowledge of MS Windows server administration,
- advanced knowledge of Microsoft applications / features (AD, GP, WSUS, DNS, DHCP),
- overview of the ITIL processes,
- availability for on-call duty in agreed times.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovakia
http://www.t-systems.sk
ID: 3496246   Datum zveřejnění: 22.10.2018   Základní složka mzdy (brutto) a další odměny:   Minimum salary is 850€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate