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Business Support Manager with German Language

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General Description
- Business support managers must possess many skills, including excellent interpersonal and communication skills.
- Additionally, they must be able to analyze potential and actual problems and develop solutions. Business support managers must be able to work independently and also in the team because of creating, maintaining and documenting the business processes based on the customer needs.
- As you will be in direct contact with some of the DTAG (Deutsche Telekom Aktiengesellschaft) counter partner, German language skills are necessary.

Accountabilities
- Communication with Internal and External customers​.
- Problem analysis, collection, documentation, evaluation of problem and root cause elimination by using monitoring data.
- Solution proposals and implementation of workarounds.
- Responsibility for production resilience of application through short term and sustainable problem elimination.
- Proactive identification of actions to increase system stability and avoidance incidents.
- Discuss and evaluate solution proposals from AD for software changes.
- Definition and execution of continual service improvement, total care of application.
- Support application changes in cooperation with other responsible groups.
- Configure and maintain new/existing end-customer.
- Consult new product development with customer.
- Verify incoming & outgoing business data streams.
- Investigate and correct faulty data.
- Coordinate communication with all involved parties the application.
- Organize and moderate teleconferences.

Employee perks, benefits

- Cafeteria - individual benefit,
- Trainings and development opportunities,
- Discounts at various providers in Košice,
- Possibility of Home office,
- Pension savings contribution,
- Meal vouchers contribution,
- Teambuildings,
- Extra vacation days,
- Young and enthusiastic working environment,
- Diversity Program,
- Health Weeks,
- Sport Activities,
- Weekend Events,
- Work life Coaching,
- Doctors at workplace,
- Credit card,
- Metro card,
- Referral bonus /financial/,
- Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Intermediate (B1) and German - Upper intermediate (B2)

Personality requirements and skills

Experience
- OS Linux
- user level: working with files and directories (create, edit, move, delete)
- Scripting
- AWK
- user level:
- understanding of basic scripts
- execution of existing scripts
- 2+ Years of Customer Communication in German language

Others
- Analytical thinking

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Kosice
Slovakia
http://www.t-systems.sk
ID: 3500614   Datum zveřejnění: 25.9.2018   Základní složka mzdy (brutto) a další odměny:   Minimum brutto salary per month : 870 EUR Brutto + variable part + other financial benefits.The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.