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Process Expert in Problem Management

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

- Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction.
- Designs and produces internal and external reports related to process management.
- Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis.
- Provides active on site support, training and development activities for other colleagues.
- Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements.

- Lead teleconferences with all required participants to set up actions to be taken.
- Lead continual service improvement to increase customer satisfaction.
- Coordinating in building up respective process communities to increase awareness to expected levels.
- Coordinating of process related projects to ensure continuous improvement up to T-Systems International Level.
- Coordinate the interface between process and operational topics to ensure proper communication.
- Analyze and control regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level.
- Training and mentoring of respective processes to increase process awareness.

Management scope
- Between organization units.

Employee perks, benefits

- cafeteria - individual benefit,
- trainings and development opportunities,
- discounts at various providers in Košice,
- possibility of home office,
- pension savings contribution,
- meal vouchers contribution,
- teambuildings,
- extra vacation days,
- young and enthusiastic working environment,
- diversity program,
- health weeks,
- sport activities,
- weekend events,
- work life Coaching,
- doctors at workplace,
- credit card,
- metro card,
- referral bonus /financial/,
- rotations possibilities.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Secondary education degree.
- overall overview of ICT industry environment,
- active participation of projects in project, management for complex and multi-national projects,
- knowledge of quality management methodologies (e.g. KPI reporting, Management systems, Excellence programs, Quality tools),
- experience of IT operations across at least 2 layers (e.g. application operation, system operation, infrastructure, network, storage, desktop),
- passed ITIL Foundation examination.

- communication skills,
- flexibility,
- responsibility,
- analytical skills,
- pro-activity and pro-customer orientation,
- ability to work as an individual also as a part of the team.


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
ID: 3500651   Datum zveřejnění: 25.9.2018   Základní složka mzdy (brutto) a další odměny:   Minimum salary is 800€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate