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Process Specialist_Leitstand

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

-The main task is to actively monitor 24x7 IT Process Chain dashboards, to evaluate possible customer business impact of incidents, identify the technical area of impact and involve responsible technicians to solve the incidents.
- Communicate with the respective business areas of Deutsche Telekom and get to know the Telekom business environment from an IT perspective.
- To successfully perform the tasks you will organize and facilitate technical teleconferences, attend meetings and inform the management about incidents.
- High communication skills in German are a must.

Other responsibilities:
- Active review of working instructions
- Communication with high management
- Proactive actions in case of detection of abnormal but not critical behavior (analyzing, communication, tracking, …)
- Update the Logbook, collect information about changes
- Initiate trainings or lessons learnt, if necessary

- knowledge of business processes of Telekom Germany GmbH
- Basic knowledge about the applications and interfaces between them in the Telekom IT
- Ability to work with Service Manager 9 (creating and tracking of tickets) and NIMBUS (finding of problem tickets which are related to created issues)
- Ability to work with monitoring tools in use

Employee perks, benefits

-cafeteria - individual benefit,
-trainings and development opportunities,
-discounts at various providers in Košice,
-possibility of Home office,
-pension savings contribution,
-meal vouchers contribution,
-extra vacation days,
-young and enthusiastic working environment,
-diversity program,
-health weeks,
-sport activities,
-weekend events,
-work life coaching,
-doctors at workplace,
-credit card,
-metro card,
-referral bonus /financial/,
-rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)

Language skills

English - Intermediate (B1) and German - Upper intermediate (B2)

Personality requirements and skills

- overall overview of ICT industry environment,
- communication skills,
- responsibility,
- analytical skills,
- pro-activity and pro-customer orientation,
- high Self-Motivation,


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice


Contact person: Mgr. Jana Ficeková
E-mail: send CV
ID: 3505161   Datum zveřejnění: 10.10.2019   Základní složka mzdy (brutto) a další odměny:   Salary minimum is 750€ brutto+ variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.