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Head of Team SBO

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description:
- The holder of the job takes care of and acts a main point of contact for day to day matters for all classic storage (SAN, NAS), backup & restore operation, implementation and consultancy services related to the nearshore part of operation, for global customers.
- The holder leads and coordinates up to 25 employees to meet corporate goals for productivity, quality and financial efficiency.
- The holder focuses on accomplishment of assigned team objectives by effective resource management, planning and evaluating activities in the assigned area of operational responsibility.
Processes and service delivery
- Maintain relationships with counterparts and other stakeholders by effective communication.
- Operationally manage critical situations and solve common escalations to provide seamless operation and effective service to clients.
- Collect and provide feedback on contract terms and conditions compliance.
- Supports pre-sales activities, contract negotiations, customer visits, new customer onboarding, process documentation and support in the operation across their life cycle for storage and backup solutions for global customers (HW refresh, migrations, new builds, etc.).
Quality assurance
- Deliver services/solutions to clients in agreed quality and quantity structure according to agreed contracts and Key Performance Indicators KPI).
- Continuously improve processes and products/services in assigned area, plan improvements and implement improvements programs.
- Coordinate and control operations, processes, take-over and delivery of services according to standard/processes.
- Participates in on-call shifts in the “manager on duty” role.
Budgets and finances
- Provide inputs to financial and other business plans and effectively coordinate assigned resources to meet financial targets.
- Controls finance and efficiency management initiatives across the assigned organizational units and sub-units.
- Motivate and develop people in own team to be able to deliver better quality and maintain satisfaction of employees.
- Ensure all people-related regulatory topics (labor code, internal rules & guidelines) are met in the assigned team.
- Actively steer capacity of team resources and quality of employee performance results in coherence with customer contracts.

Employee perks, benefits

Other benefits
- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Personality requirements and skills

- Work organization and managing skills, esp. crisis management skills (problem solving, work under pressure)
- Strong communication and interpersonal skills, esp. fostering teamwork, coaching and supervision
- Strong customer and results orientation
- Good leadership skills and knowledge of IT environments
- Advanced time management


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Zriedlova 13
040 01 Kosice
ID: 3515909   Datum zveřejnění: 16.10.2018   Základní složka mzdy (brutto) a další odměny:   Minimum salary for this position is 1150€ brutto + Variable part of salary + Cafeteria. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.