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Senior Delivery Solution Manager for ServiceNow Platform

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type

Information about the position

Job description, responsibilities and duties

- Creating and leading team of ServiceNow specialists
- Search for opportunities and taking care about the business success of the team together with superior
- The holder leads and coordinates work for team of up to 20 employees to meet project goals in ServiceNow projects
- The holder focuses on accomplishment of assigned team objectives by effective resource management,business management, planning and evaluating activities in the assigned area of responsibility

Key accountabilities:
- Responsible for the technical specification and implementation of ServiceNow integration projects
- Responsible for creating a new team of ServiceNow specialists according to defined strategy
- Responsible for utilization of the team
- Provide expertise on all technical questions related to ServiceNow platform
- Leading and mentoring the team in ServiceNow technologies
- Develops ServiceNow technical solutions, implements them and performs the component integration tests
- Understand the business needs and use standardized processes to build them into the design
- Understand the large scale thinking and approach needed for success of projects
- Interface with clients and coordinate business and technical execution

Management scope:
People: technically lead heterogeneous team up to 20 members, architects, consultants, engineers, administrators, business analysts
Processes: coordinate delivery of complex ServiceNow services to customers
Projects: manage project tasks of assigned experts

Personality requirements and skills:
- Demonstrated range of experience designing and developing of ServiceNow platform
- Demonstrated experience of implementing ServiceNow modules (Service Portfolio Management, Configuration, Incident, Problem, Change management)
Understands technical and functional design requirements related to ServiceNow
- Experience with other ITSM software
- Mentor team in implementation methodology, configuration and best practices of ServiceNow
- Translate business requirements into designs that can be related back to business stakeholders
- Leading requirements workshops to identify use cases and acceptance criteria with client
- Experience presenting and conducting demo reviews with client stakeholders
- Lead all technical aspects of ServiceNow solution delivery and consulting, including Application Configuration, Workflow, UI, Scripting and Integrations with other systems
- Experience in ServiceNow-related Web development languages and technologies (e.g., HTML, CSS, JavaScript, XML, REST API creation and calling)
- Experience with building and integration of CMDB
- Knowledge of ServiceNow Discovery, Orchestration, Event management
- Knowledge of ITIL v3 Foundations
- Experience with Agile methods (particularly Scrum)

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization


Language skills

English - Upper intermediate (B2)

Number of years of experience



Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
04001 Košice
ID: 3535099   Datum zveřejnění: 5.6.2019   Základní složka mzdy (brutto) a další odměny:   Minimum offer salary for this position is 3500 € brutto+ Variable part of salary + Cafeteria. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.