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ICT Administrator III (Voice)

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

- Works in close cooperation with internal customers on maintaining service to customers in line with given quality indicators and internal processes.

- Independently check, manage, solve (where applicable) and create tickets (problem-, change-, incident-, delivery order (DO)).
- Execute project and other deliverables in order to fulfill quality indicators and management requests.
- Smooth and uninterrupted operation of customers’ environment.
- Conformity with the internal work instructions and process guidelines within T-Systems.
- Following defined escalation standards in case of deviations.
- Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
- Train and participate on education of other employees.
- Perform team specific non-technical tasks such as quality/process/reporting to support daily operation.
- Create and maintain process documentation.

Employee perks, benefits

- Cafeteria - individual benefit,
- Trainings and development opportunities,
-Discounts at various providers in Košice,
- Possibility of Home office,
- Pension savings contribution,
- Meal vouchers contribution,
- Teambuildings,
- Extra vacation days,
- Young and enthusiastic working environment,
- Diversity Program,
- Health Weeks,
- Sport Activities,
- Weekend Events,
- Work life Coaching,
- Doctors at workplace,
- Credit card,
- Metro card,
- Referral bonus /financial/,
- Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Knowledge of ICT environment
- Overview of ITIL processes
- Valid certificates (where applicable)
- CCNA Voice
- CCNP Voice Preferred
- German: very nice to have
Soft skills
- Fluent and confident communication
- Willingness to learn
- Flexibility
- Team spirit
- Flexible working time
- Personal development and certifications
- Multi-customer environment


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Kosice
ID: 3595542   Datum zveřejnění: 7.2.2019   Základní složka mzdy (brutto) a další odměny:   Minimum base salary 850 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.