Success is created by our people.

ICT Administrator III for Genesys

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

- Do you know what is happening behind when you are calling to any call centrum ?
- Do you know what logic is behind when you press some number to get to the right person?
- Do you know how the calls are being recorded? No? but are you interested to learn about it ???
- Then you are the right person we are looking for.
- Our team is responsible for the application support of Genesys, NICE and Oracle Session Border Controller services for customer e.ON UK
- We are looking for talented administrators for the technologies which are well known worldwide for their electronics and IT services.
- We are offering a great opportunity to take your career to the next level.
- We believe if something is done right then investing liberates people to create their own destiny.
- We support our employee`s strengths, guide their development, and invest in to their long-term success.
- We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients to succeed.


What will you do

Daily responsibilities:

Support of Genesys, NICE , Oracle session boarder controller services
Resolution of disruptions in services, troubleshooting
Communication with customer via phone and/or email
Cooperation with manufacturers of supported systems
Creation and maintenance of relevant documentation
Changes of devices and other parameters according to customers’ requests

Employee perks, benefits

- Cafeteria - individual benefit,
- Trainings and development opportunities,
- Discounts at various providers in Košice,
- Possibility of Home office,
- Pension savings contribution,
- Meal vouchers contribution,
- Teambuildings,
- Extra vacation days,
- Young and enthusiastic working environment,
- Diversity Program,
- Health Weeks,
- Sport Activities,
- Weekend Events,
- Work life Coaching,
- Doctors at workplace,
- Credit card,
- Metro card,
- Referral bonus /financial/,
- Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

What we require
Experience
- Min. 1-2 years within the IT field
Hard skills
- Windows /Linux or Network technology
- TC business overview
- VMware knowledge
- IP telephony knowledge
- Databases
Soft skills
- Fluent and confident communication
- Willingness to learn
- Proactivity
- Flexibility
- Team spirit

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Kosice
Slovakia
http://www.t-systems.sk

Contact

Contact person: Bc. Miriam Szarvasova
E-mail: send CV
ID: 3609848   Datum zveřejnění: 27.2.2019   Základní složka mzdy (brutto) a další odměny:   Minimum base salary 850 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.