Success is created by our people.

ICT Administrator III (Shift Lead)

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

- As a Shift Leader you will work on two shifts (early and late) and accountable for hand over sessions morning/evening.
- Your next responsibility will be managing of L1 tasks and steering of L1 activities during "peak time".
- You will actively monitoring Customer environment and hotline.
- Responsibility for quality of tickets and for 12 hours operator and all his actions during his/her duty.
- Back up for 1st level OPM (Operation Manager) during absence.
- You will participate on Operation meetings with customer and actively participate during customer audits.
- Shift leader actively communicates and directly reports to the 1st level team lead about all relevant topics.

Accountabilities
- Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
- 2nd and 3rd level environment.
- Execute project and other deliverables in order to fulfil KPIs and management requests.
- Smooth and uninterrupted operation of customers’ environment.
- Conformity with the internal work instructions and process guidelines within T-Systems.
- Follow the defined escalation standards in case of deviations.
- Investigate the root cause of incidents and initiate actions to improve or correct the situation.
- Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.

Employee perks, benefits

- Cafeteria - individual benefit,
- Trainings and development opportunities,
- Discounts at various providers in Košice,
- Possibility of Home office,
- Pension savings contribution,
- Meal vouchers contribution,
- Teambuildings,
- Extra vacation days,
- Young and enthusiastic working environment,
- Diversity Program,
- Health Weeks,
- Sport Activities,
- Weekend Events,
- Work life Coaching,
- Doctors at workplace,
- Credit card,
- Metro card,
- Referral bonus /financial/,
- Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Experience
- 3 years within the field
Others
- Detailed knowledge of ICT environment
- Valid certification in given technology
- Overview of the ITIL processes

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Kosice
Slovakia
http://www.t-systems.sk

Contact

Contact person: Bc. Miriam Szarvasova
E-mail: send CV
ID: 3624214   Datum zveřejnění: 23.4.2019   Základní složka mzdy (brutto) a další odměny:   Minimum base salary 850 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.