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Head Of IT Operations Team

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type

Information about the position

Job description, responsibilities and duties

- The holder of the job takes care of and acts as a main point of contact for complex day to day matters related to operations, rollout, continuous service improvement and process coordination for a unique account focusing on global software defined network - ngena.
- The main goal is to set up and manage infrastructure operations team that supports the platform of the product.
- Further important goal is to steer the project and engineering part of rollout management focusing on worldwide infrastructure buildup.
- The holder leads and coordinates up to 25 employees to meet corporate goals for productivity, quality and financial efficiency.
- The holder focuses on accomplishment of assigned team objectives by effective resource management, planning and evaluating activities in the assigned area of operational responsibility.

Processes and service delivery
- Maintain relationships with counterparts and other stakeholders by effective communication.
- Operationally manage critical situations and solve common escalations to provide seamless operation and effective service to clients.
- Collect and provide feedback on contract terms and conditions compliance.
- Support customer visits, new customer onboarding, 2nd and 3rd level support in the area of deployment and operation of global product from infrastructure perspective.
Quality assurance
- Deliver services/solutions in quality and quantity structure according to agreed contracts (OLA / SLA) and KPI’s.
- Continuously improve processes and products/services in assigned area, plan improvements and implement improvements programs.
- Coordinate and control operations, processes, take-over and delivery of services according to standard/processes.
- Participates in on-call shifts in the “manager on duty” role.
Budgets and finances
- Provide inputs to financial and other business plans and effectively coordinate assigned resources to meet financial targets.
- Controls finance and efficiency management initiatives across the assigned organizational units and sub-units.
- Motivate and develop people in own team to be able to deliver better quality and maintain satisfaction of employees.
- Ensure all people-related regulatory topics (labor code, internal rules & guidelines) are met in the assigned team.
- Actively steer capacity of team resources and quality of employee performance results in coherence with customer contracts.

Employee perks, benefits

- Cafeteria - individual benefit,
- Trainings and development opportunities,
- Discounts at various providers in Košice,
- Possibility of Home office,
- Pension savings contribution,
- Meal vouchers contribution,
- Teambuildings,
- Extra vacation days,
- Young and enthusiastic working environment,
- Diversity Program,
- Health Weeks,
- Sport Activities,
- Weekend Events,
- Work life Coaching,
- Doctors at workplace,
- Credit card,
- Metro card,
- Referral bonus /financial/,
- Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Min 2 years’ experience in leading operational teams (with 12+ employees)
- Min 5 years’ experience working in IT
- Working knowledge of processes based on ITIL, optimization of processes
- Work organization and managing skills, crisis management skills
- Strong communication and interpersonal skills, esp. fostering teamwork, coaching and supervision
- Flexibility, analytical thinking and assertive acting.
- Good leadership skills
- Time management


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Kosice


Contact person: Bc. Miriam Szarvasova
E-mail: send CV
ID: 3635993   Datum zveřejnění: 3.4.2019   Základní složka mzdy (brutto) a další odměny:   Minimum base salary 1150 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.