1 020 EUR
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Service chain Operation manager for Public Cloud

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Staré Mesto, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
-Interface between SDM (Service Delivery Manager) / Service Owner (Customer) and OPM (Operation Manager) / operation in defined field in order to keep quality of the production.

-Responsible for service chains of a specific business service / application cross Unit level.
-Responsible for combined services for his delivery account in accordance with the agreed OLA as well.
-Responsible for KPIs (Key Performance Indicators) and SLAs / OLAs (Service-Level Agreement/Operation-Level Agreement) of the contracted services.
-Accountable for technical content of operational / specialized technical concepts.
-Ensure the quality of provided services and provides operational support.
-Coordinate, manage and monitor operational performance
-Identify, formulate and implement the improvement of processes and policies to maximize operational output.
-Plan the requirement for resourcing based on account needs
-Steer the (Technical Layer) Operation Managers.
-Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
-Explanation of production options for SDM.
-Accountable for the default reporting ordered by the SDM.
-Monitor, manage and improve the efficiency of provided services.
-Single point of contact towards the internal customer.
-Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional)
-Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional)
-Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional)

Employee perks, benefits

Other benefits:
-Cafeteria - individual benefit
-Trainings and development opportunities
-Discounts at various providers in Košice
-Possibility of Home office
-Pension savings contribution
-Meal vouchers contribution
-Extra vacation days
-Young and enthusiastic working environment
-Diversity Program
-Health Weeks
-Sport Activities
-Weekend Events
-Work life Coaching
-Doctors at workplace
-Credit card
-Metro card
-Referral bonus /financial/
-Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills


-High school

-4 years’ experience within the field

-English language B2
-German language B2 – nice to have

-Managerial experiences recommended
-Effective communication
-Presentation skills
-Negotiations Skills - negotiates in a fair manner and achieves sustainable results
-Technical overview
-Proactive approach
-Ability to work in team
-Willingness to change, flexibility
-Customer, value, result and performance orientation


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o. p. Júlia Gajdošová
P.O.BOX 108
830 05 Bratislava 35


Contact person: Ing. Vladimír Varga
E-mail: send CV
ID: 3724505   Datum zveřejnění: 22.8.2019   Základní složka mzdy (brutto) a další odměny:   Minimum monthly salary is 1020€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.