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Process Manager (Reporting, German Speaking)

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description

Performs tasks related to Delivery Order Process. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management. Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis. Provides active on site support, training and development activities for other colleagues. Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements. Governance of the process management within the unit or company. Propose and implements changes in processes or sub-processes according to valid standards and in order to increase the efficiency of the service activity. Provides consultancy in assigned processes. Prepares and controls optimization measures relating to processes and reporting.

Key accountabilities

• Challenge the quality of production process to ensure Zero Outage targets 
• Manage teleconferences with all required participants to coordinate actions to be taken related to process topics
• Manage continual service improvement to increase customer satisfaction
• Managing of process related projects to ensure Continuous Improvement on TSI Level
• Leading and building up respective process communities to increase awareness to expected levels
• Manage the alignment between process and operational topics to ensure proper communication
• Preparing reports from SAP, MS Acess/Excel on expert level
• Manage regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level
• Coaching and consultancy of respective processes to share knowledge.


English (B2)
German (B2)


Minimum monthly salary is 875 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Wage (gross)

875 EUR/monthMinimum monthly salary is 875 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

Cafeteria - individual benefit,
Trainings and development opportunities,
Discounts at various providers in Košice,
Possibility of Home office,
Pension savings contribution,,
Meal vouchers contribution,
Extra vacation days,
Young and enthusiastic working environment,
Diversity Program,
Health Weeks,
Sport Activities,
Weekend Events,
Work life Coaching,
Doctors at workplace,
Credit card,
Metro card,
Referral bonus /financial/,
Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills


University education (Master’s degree ),


Process and Organisation min. 3 years,


English (min. B2),
German (min B2),


MS Office/ Excel, Power Point, Outlook, Access - expert,
PC skills /SW, HW/ - advanced,
Knowledge of ITIL methodology and ICT processes,
Efective communication, analytical thinking and presentation skills - advanced,
Adaptable/flexible, problem solver, stress resistant,
Experience of IT operations across all layers (e.g. application operation, OS operation, network, storage,etc.)
Pro-activity and pro-customer orientation
Ability to work as an individual also as a part of the team
Experience in management of international projects, previous experience in intercultural environment
Ability to multi-task, set priorities and meet strict deadlines
Using logic and reasoning to identify solutions to problems
Project management experience
Total independent approach in solving different tasks
Responsibility for taking own decision


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 and more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
04001 Košice


Contact person: Ing. Lucia Gbúrová
E-mail: send CV
ID: 3810841  Datum zveřejnění: 26.2.2020  Spodní hranice mzdy (brutto): 875 EUR/month