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Process Specialist - Change Coordinator

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
Performs tasks related to Change Management processes. Accounts for accepting change requests, creating changes and related tasks, agreeing on change window, acquiring customer approval and presenting the change to Central Change Advisory Board where applicable.


Accountabilities
Organize/participate on teleconferences/meetings with all required participants (technicians, Roll out Managers, Services Delivery Managers) to inform about actions to be taken (planned changes, projects, emergency changes).
Coordinate continual service improvement to increase customer satisfaction.
Active participation in building up respective process communities to increase awareness to expected levels (communication with Quality Team, BODQ Team, participation in TC Delivery Change Management calls).
Execute (Implement) the interface between process and operational topics to ensure proper communication (inform SDM, OPMs, operational teams about planned changes – communication has to be held before and after changes; inform operational teams about pre-released, pre-approved changes).
Knowledge sharing of respective processes and to raise general awareness about processes.
Updates of documentation within the Change Management process.
Active daily communication with the colleagues on various company levels to ensure smooth operation of the desired services.
Active participation in planning and organizing of the resources (technicians, onsite technicians, ..) for planned changes.

Wage (gross)

815 EUR/monthMinimum monthly salary is 815 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

• Cafeteria - individual benefit,
• Trainings and development opportunities,
• Discounts at various providers in Košice,
• Possibility of Home office,
• Pension savings contribution,
• Meal vouchers contribution,
• Teambuildings,
• Extra vacation days,
• Young and enthusiastic working environment,
• Diversity Program,
• Health Weeks,
• Sport Activities,
• Weekend Events,
• Work life Coaching,
• Doctors at workplace,
• Credit card,
• Metro card,
• Referral bonus /financial/,
• Rotations possibilities.

Expected date of completion of the selection process

31 December 2020 (there are still 307 more days)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Intermediate (B1) and German - Upper intermediate (B2)

Personality requirements and skills

Education
• Secondary education degree,

Experience
• Overall overview of ICT industry environment,
• Experience with process oriented roles is of advantage,

Languages
• English: min. B1 level,
• German: min. B2 level,

Others
• Communication skills,
• Flexibility,
• Responsibility,
• Detail oriented,
• Pro-activity and pro-customer orientation,
• Ability to work as an individual as well as a part of the team.

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 and more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
04001 Košice
Slovakia
http://www.t-systems.sk

Contact

Contact person: Monika Raščáková
E-mail: send CV
ID: 3830042  Datum zveřejnění: 5.2.2020  Spodní hranice mzdy (brutto): 815 EUR/month