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Process Specialist 24/7

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
Be a part of the Red Phone, highest single point of contact in solving the most critical incidents within TSI. Main goal is to reduce business impact and
service restriction time of T-Systems customers by supporting the incident resolution with the highest attention. When an incident occurs the entire
organization has to act as quickly as possible to resolve the issue and bring the customers service back up and running. Communicates via email/phone
with the managers all over the world. Ensuring that the right people are on the call on time. Performs tasks related to the Incident management
processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer
satisfaction. Designs and produces internal and external reports related to process management.

Accountabilities
• Organize/participate on teleconferences/meetings with all required participants (making notes, document steps taken during the calls, calling necessary participants for joining)
• Coordinate continual service improvement to increase customer satisfaction (INM processes are dynamic)
• Responsible partially for the creation of all eCrIDs– the highest notification for management in TSI
• Handling the documentation during Major incident and addressing it to the right people
• Cooperating/communicating with Yellow Phone regarding possible handover of the incidents
• Involvement of the suppliers/vendors to ongoing incidents
• Active participation in building up respective process communities to increase awareness to expected levels
• Active participation in process related projects to ensure continuous improvement up to TSI Level
• Execute (Implement) the interface between process and operational topics to ensure proper communication
• Report regular KPIs and participate in setting up actions in case of deviance to keep quality on expected level
• Knowledge sharing of respective processes to raise general awareness about processes

Wage (gross)

815 EUR/monthMinimum salary is 815€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

Cafeteria - individual benefit.
Trainings and development opportunities.
Discounts at various providers in Košice.
Possibility of Home office.
Pension savings contribution.
Meal vouchers contribution.
Teambuildings.
Extra vacation days.
Young and enthusiastic working environment.
Diversity Program.
Health Weeks.
Sport Activities.
Weekend Events.
Work life Coaching.
Doctors at workplace.
Credit card. Metro card.
Referral bonus /financial/.
Rotations possibilities.

Expected date of completion of the selection process

31 December 2020 (there are still 266 more days)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Intermediate (B1)

Personality requirements and skills

Education
• Secondary education degree

Experience
• Overall overview of ICT industry environment.

Languages
• English: B1 level - mandatory
• German: advantage / German B2

Others
• Communication skills
• Flexibility
• Responsibility
• Analytical skills
• Pro-activity and pro-customer orientation
• Ability to work as an individual also as a part of the team

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 and more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovakia
http://www.t-systems.sk

Contact

Contact person: Ing. Simona Vranovská
E-mail: send CV
ID: 3847503  Datum zveřejnění: 30.3.2020  Spodní hranice mzdy (brutto): 815 EUR/month