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Process Specialist

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management.

Key accountabilities
•Organize/participate on teleconferences/meetings with all required participants to inform about actions to be taken related to process topics
•Contribute to continual process/ service improvement to increase customer satisfaction
•Active participation in respective process communities to increase process awareness to expected levels Active participation in process related projects to ensure continuous improvement up to TSI Level
•Execute (Implement) the interface between process and operational topics to ensure proper communication
• Report regular KPIs and participate in setting up actions in case of deviation to keep quality on expected level
• Knowledge sharing of respective processes to raise general awareness about processes

Wage (gross)

815 EUR/monthMinimum monthly salary is 815€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

•Cafeteria - individual benefit,
•Trainings and development opportunities,
•Discounts at various providers in Košice,
•Possibility of Home office,
•Pension savings contribution,
•Meal vouchers contribution,
•Extra vacation days,
•Young and enthusiastic working environment,
•Diversity Program,
•Health Weeks,
•Sport Activities,
•Weekend Events,
•Work life Coaching,
•Doctors at workplace,
•Credit card,
•Metro card,
•Referral bonus /financial/,
•Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

German - Upper intermediate (B2)

Personality requirements and skills

•Secondary education

IT Technical Skills
•ITIL/ advantage - basic
•MS Office / Excel, Power Point; Outlook/ advantage - intermediate
•PC skills / HW, SW/ - basic

Soft skills
•Effective communication skills
•Analytical skills
•Presentation skills – basic

•German – B1 mandatory
• English - advantage

Other criteria or requirements
ADVANTAGE: Experience of IT operations across at least 1 area (e.g. application operation, OS operation, network, storage, etc.)Experience of IT operations across at least 1 area (e.g. application operation, OS operation, network, storage, etc.)FlexibilityResponsibilityPro-activity and pro-customer orientationAbility to work as an individual also as a part of the team

Position specifics
SL / Unit - Reports to Local Superior
- Reports to Corporate Superior


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 and more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice


Contact person: Mgr. Jana Ficeková
E-mail: send CV
ID: 3853264  Datum zveřejnění: 17.3.2020  Spodní hranice mzdy (brutto): 815 EUR/month