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Service Chain Operation Manager (PC/PS)

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Interface between SDM / Service Owner (Customer) and OPM / operation in defined field in order to keep quality of the production.

Key accountabilities
• Responsible for service chains of a specific business service / product cross various organizational units.
• Responsible for combined services for his delivery account in accordance with the a greed OLA as well.
• Responsible for KPIs and SLAs / OLAs of the contracted services.
• Accountable for technical content of operational / specialized technical concepts.
• Deliver input for resource planning to ensure operatoinal stability.
• Ensure the quality of provided services and provides operational support.
• Coordinate, manage and monitor operational performance.
•Identify, formulate and implement the improvement of processes and policies to maximize operational output.
• Steer the respective Operation Managers.
• Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
• Explanation of production options for SDM.
• Accountable for the default reporting ordered by the SDM.
• Monitor, manage and improve the efficiency of provided services.
• Single point of contact towards the internal customer.
• Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional).
• Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional).
• Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional).

Wage (gross)

1 020 EUR/monthMinimum monthly salary is 1020 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Education • Bachelor´s degree

Experience
• 4 years

Certification
• ITIL higher certification (advanced modules)

IT Technical skills:
• MS office -Advanced
• Platform knowledge - Intermediate

Soft Skills:
• Effective communication - Advanced
• Presentation skills – Advanced
• Negotiation skills - Advanced
• Team work cooperation -Advanced

Financial skills:
• Financial literacy - Basic

Other skills :
• Project management - Intermediate
• Process overview - Advanced
• Quality management - Intermediate
• Leadership skills -Advanced

Languages
• English - Upper intermediate (B2)

Other criteria or requirements
• Proactive approach
• Ability to work in team
• Willingness to change, flexibility
• Stress resistant
• Customer, value, result and performance orientation

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 and more employees

Company address

T-Systems Slovakia s.r.o. p. Júlia Gajdošová
P.O.BOX 108
830 05 Bratislava 35
Slovakia
http://www.t-systems.sk

Contact

Contact person: Ing. Vladimír Varga
E-mail: send CV
ID: 3895285  Datum zveřejnění: 19.3.2020  Spodní hranice mzdy (brutto): 1 020 EUR/month