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Team Leader - Customer Service Operations
TARGET Executive Search
Place of work
Bratislava, Slovakia
Bratislava, Slovakia
Contract type
full-time
full-time
Wage (gross)
1800 EUR Gross. Please consider this level only as indicative information. The final basic wage will be agreed with selected candidate to be motivating and in line with the company's remuneration policy in accordance with fair and market rules.
1800 EUR Gross. Please consider this level only as indicative information. The final basic wage will be agreed with selected candidate to be motivating and in line with the company's remuneration policy in accordance with fair and market rules.
Information about the position
Job description, responsibilities and duties
The Customer Service Team Leader manages a team of 10 colleagues who support customers and sales teams in Austria, Germany, Hungary, Czech Republic and Slovakia and ensure best in the class back office daily operations. The position is located in Bratislava / Slovakia.
Responsible for:
• Coordinates all customer service activities (incl. order entry, contract management, maintenance of customer data, invoicing, complaints handling)
• Responsible for day-to-day management of team members incl. performance objectives, resource allocation and motivation
• Provides inspirational leadership. Attracts, selects, and retains high caliber, diverse talent - builds a team that works well together
• Collects, analyses and reports on KPIs to continue improving the customer service operations (KPIs dashboards)
• Develops and implements processes and metrics (e.g. ticket management, time to response/resolution, NPS results)
• Installs a culture of accountability & ownership
• Accountable for implementation of CSO related projects based on the existing Roadmap; initiates and implements new ways to increase efficiencies with regards to customer service support
Responsible for:
• Coordinates all customer service activities (incl. order entry, contract management, maintenance of customer data, invoicing, complaints handling)
• Responsible for day-to-day management of team members incl. performance objectives, resource allocation and motivation
• Provides inspirational leadership. Attracts, selects, and retains high caliber, diverse talent - builds a team that works well together
• Collects, analyses and reports on KPIs to continue improving the customer service operations (KPIs dashboards)
• Develops and implements processes and metrics (e.g. ticket management, time to response/resolution, NPS results)
• Installs a culture of accountability & ownership
• Accountable for implementation of CSO related projects based on the existing Roadmap; initiates and implements new ways to increase efficiencies with regards to customer service support
Information about the selection process
If you are interested in this position and meet all requirements above, please send your CV to [email protected].
Company on whose behalf the position is being filled
Chemical industry, manufacture of pharmaceutical products
Our client is an international oil and gas company.
Our client is an international oil and gas company.
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Language skills
Slovak - Proficiency (C2) and English - Advanced (C1)
Personality requirements and skills
Requirements:
• 3-5 years in Customer Service Operations
• Team Leader experience is a must
• Good technology affinity
• Active English, German & Hungarian of big advantage
• Customer centric mindset, knowledge of organizational effectiveness and operations management
• Strong process oriented leadership with keen knowledge of leading edge tools and technology to simplify and improve customer care
• Display highly effective interpersonal skills
• Experience in working with multicultural teams in an international environment
• 3-5 years in Customer Service Operations
• Team Leader experience is a must
• Good technology affinity
• Active English, German & Hungarian of big advantage
• Customer centric mindset, knowledge of organizational effectiveness and operations management
• Strong process oriented leadership with keen knowledge of leading edge tools and technology to simplify and improve customer care
• Display highly effective interpersonal skills
• Experience in working with multicultural teams in an international environment
Advertiser
Brief description of the company
TARGET Executive Search is an International Executive Search Group focusing on "Headhunting" for Top and Senior Management across Central and Eastern Europe. TARGET Executive Search was founded in 1994 and today has offices in Austria, Bulgaria, Czech Republic, Hungary, Poland, Romania and Slovakia.
Number of employees
5-9 employees
ID: 3672364
Datum zveřejnění: 20.5.2019
2019-05-20
lokalita: Bratislava Pozice: Business Group Manager, Department Manager, Team leader Společnost: TARGET Executive Search
Základní složka mzdy (brutto) a další odměny: 1800 EUR Gross. Please consider this level only as indicative information. The final basic wage will be agreed with selected candidate to be motivating and in line with the company's remuneration policy in accordance with fair and market rules.