Service Desk Agent

INTRODUCTION
Do you believe that learning to deal with technology is relevant nowadays? Speaking different languages motivates you? If the answer to both questions is yes, perfect! We have the best opportunity for you here in TATA Consultancy Services!
FUNCTION
Seeking an associate to provide 1st level multilingual infrastructure and application support for an international customer in English and Czech.
Service Desk Agent providing multilingual infrastructure and application support for an international customer. The Service Desk is the Single Point of Contact for the employees of our customer and all IT related problems will be reported to this team via email, phone, chat or web interface.
The primary objective is the administration and translation of the incoming issues and requests. All problems, incidents or service requests should be resolved on the level of the service desk or escalated to higher level resolver groups.

This is a technical role where the candidate should provide Level 1 End User IT support, instruct users on usage of software, announce urgent/important information from IT group, receive and assign software, hardware and network requests to the appropriate IT team.

OFFER
We offer a colorful and dynamic work environment with:
· A great diversity of people, cultures and business areas
· Language courses and trainings
· Internal rotations
· On-site relax & gym rooms
· Volunteering, sport and employee events.