Resident Engineer - Automotive - Czech Republik (Mladá Boleslav)

stredoškolské s maturitou
nadstavbové/vyššie odborné vzdelanie
vysokoškolské I. stupňa
vysokoškolské II. stupňa

Strojárstvo

Anglický jazyk - Pokročilý (C1)

B

Core responsibilities:
1) Liaison
· Function as liaison, keeping lines of communication open between customer and host

· Immediate communication before complaint registered
· Work closely with customer & host quality management team (e.g. engineering, manufacturing, supplier quality, purchasing, program management, etc.) to spread/support host quality concern resolution
· Recognize and escalate quality issues appropriately within organization and according to severity
2) Incident management
· Visual analyse on NOK part (comparing OK part) or technical analyse (e.g. root cause analysis) on claimed part + NOK/OK part replacement
· Follow up/confirmation of customer quality condition, verify defect occurrence and ensure clear problem description is captured on document as well as the applicable standard per inspection standard and/or print specification
· Providing a standard incident report for the costumer including information about the fault, part traceability and quantities in stock or in transit
· One case validation (validation of the complaint request and its justification, avoiding invalid – unclear complaint, detailed report on actual case)
· Non-conformity management (problem detection, information collection, timely, accurate and relevant information transfer to the customer)
· Safety replacement stock management, coordination of courier shipments as needed
· Ensure in-time communication between customer and the host in case non-conformity is reported
3) Containment management
· Implement and manage containment measures (pre- sorting on demand, pre-rework on demand) in order to maintain FIFO
· On demand 100% quality control (sorting) + proactive sample sized inspection (AQL)
4) Advanced support activities
· General understanding of automotive quality tools
· Investigate quality issues at host site and facilitate communication between customer and host, regarding all matters of concern related to quality and shipping (KPI) utilizing applicable inspection standards
· Support corrective action development
· Employ advanced problem-solving expertise to correct unfavourable variances and communicate alternative measures to mitigate engineering, timing and/or financial issues
· Represent the "voice of the customer" at host and maintain / improve customer’s reputation. Representation of the customer (PPM management; 8D report presentation; attend on host quality meetings)
· On demand disassembly operations on non-conform products
· On demand start of the 8D process until D3
· Support the submission of the final 8D report presentation for the host, check effectiveness of the improvement
· Customer support for SOP activities / launch of new product or product change, APQP support (personal participation on trial runs, personal PPAP submission, change management support, immediate reaction in case of dissatisfaction)
· On demand regular visits / trainings to customers’ site(s) to continuously develop/improve understanding of parts and processes
5) Other support
· Knowledge of customer products: product specification, production processes flow, final inspection, occurred defects and boundary samples
· Knowledge of host (plant, structure, organization, logistics, information flow, processes, escalation matrix, decision making process, needs, requirements)
· Understand and use customer’s and host’s problem solving methods
· Return of a defective part to the customer for further analyse
· Use different methods to support quick decisions (first level functional test, limit sample comparison, laboratory analyses on demand, precision measurement on demand)
· Support best practice deployment
Education and / or experience:
· Bachelor’s degree in mechanical engineering, applied engineering sciences, electrical engineering or equivalent
· 3 years automotive experience in quality, engineering or customer project teams
· High familiarity with Microsoft Project and Excel based database programs
· Minimum 1 year experience in a technical customer interface position (resident engineering or key contact person in functional engineering area)
· Exposure to / experience in project management, production and / or quality in the automotive industry
Preferred qualifications:
· Strong written and verbal communication skills in English language
· Experience with Asian or North American customer projects are a plus
· Intercultural experience or experience with international project teams
· Basic: 8D/ 5-Why/ Ishikawa Diagram/5S/
Language skills:
· Ability to read, analyse, and interpret the most complex technical documents in English
· Ability to respond effectively to the most sensitive inquiries or complaints
· Ability to write reports using technical language
· Ability to negotiate in English
Competencies:
· Integrity
· Reporting and administration accuracy
· Meeting deadlines / commitments
· Good problem-solving and decision-making skills
· Steadiness under pressure
· Display effective communication skills to support meetings at all levels of the company, including senior leadership
· Ability to effectively interface with all levels of the organization
· Establish partnerships both internally and externally, to influence without direct authority
· Commitment and dedication in delivering a premier product to the costumer
· Ability to collect and synthesize data into meaningful business information
· Ability to communicate engineering details from shop floor level to high level presentations