Logo TTEC Europe B.V. Sp. z o.o. Oddzial w Polsce

Bilingual Customer Service Representative - Czech-English - Travel- located in Greece

TTEC Europe B.V. Sp. z o.o. Oddzial w Polsce

Place of work
Athens, Greece
Contract type
full-time

Information about the position

Job description, responsibilities and duties

At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative – Slovak–English - Travel in Athens, Greece you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Eligible applicants must be eligible to work in Greece. Relocation assistance is available.

What You’ll be Doing
Looking to build your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.

During a Typical Day, You’ll
Answer incoming communications from customers 
Conduct research to provide answers for customers to resolve their issues
Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
Provide accurate, valid, and complete information by using the right tools, methods, and processes
Ensure a high level of partner service and a positive partner experience 

What You Bring to the Role
Fluent in Slovak and English
High school diploma or equivalent
6 months or more of customer services experience
Recognize, apply and explain your product or service knowledge 
Computer savvy
High speed internet in your quiet home work environment
Greece resident or ability to relocate and gain work authorization expediently to Greece

Employee perks, benefits

What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
25 days annual leave per year 
Excellent premises during training and when you come to the site for employee engagement activities in Athens city center, Kerameikos metro station 
Relocation assistance available
Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day
And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) and Czech - Advanced (C1)

Advertiser

Brief description of the company

About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Number of employees

500-999 employees

Contact

Contact person: Karl Silke
E-mail: send CV
ID: 4197186  Datum zveřejnění: 21.11.2022