UBER Greenlight Expert

Uber Czech Republic Technology s.r.o.

Place of work
Prague, Czechia
Contract type
full-time

Information about the position

Job description, responsibilities and duties

ABOUT YOU

Customer Focus - Strong customer service skills to support and inspire new and existing partner-drivers to achieve their goals with Uber

Operations Affinity - Ability to track and analyse reports, coordinate resources, identify customer/business needs and propose solutions

Attention to Detail - You love searching for the needle in a haystack, ensuring you get the right information each time and achieving it in a timely manner

Energy and Enthusiasm - A passion for Uber and its technology and the energy to provide enthusiastic presentations and personalised support to Uber’s community

**RESPONSIBILITIES **

Deliver professional and personalised in-person support in every interaction with partner-drivers in the city

Owning your personal metrics for customer support and performance

Be passionate and knowledgeable when speaking about Uber products

Going beyond mere problem solving to identify root causes and work with other members of the Uber team (Operations & Logistics) to make continuous improvements

Representing the Uber brand professionally

WHAT YOU'LL NEED

Experience in Customer Support / Customer Operations, with a desire to be part of a cohesive team

Great communication skills and ability to interact with people from diverse backgrounds

A calm temperament and excellent negotiation and conflict resolution skills

An interest in and passion for Uber

Ability to adapt and thrive in an environment of high growth and continual change

BACKGROUND
Solid verbal and written communication skills in Czech and English
Retail, service, or other customer service experience preferred
Skills with use of Microsoft Office Suite / Google Suite
SQL / other Analytics experience can be a plus
Other Operations / Sales experience can be a plus

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Czech - Proficiency (C2) and English - Upper intermediate (B2)

Advertiser

Brief description of the company

**About Uber ** We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 600 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it. For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer. And that's just what we're doing today. We're thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we're in for the long haul. We're reimagining how people and things move from one place to the next.

Company address

Uber Czech Republic Technology s.r.o.

Praha
https://www.uber.com/signup/drive/profesia/

Contact

ID: 3619724   Datum zveřejnění: 12.3.2019