IT Service Desk Agent - Greece

VM Recruitment s.r.o.

Place of work
Athens, Greece
Contract type
Basic wage component (gross) and other rewards
1200 € - 1500

Information about the position

Job description, responsibilities and duties

- record and classify received Incidents and undertake an immediate effort to restore a failed IT Service as quickly as possible
- assign unresolved Incidents to appropriate Tier 2 Support Group
- log all Incident/Service Request details, allocating categorization and prioritization codes
- keep users informed about their Incidents’ status at agreed intervals
- associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
- provide first-line investigation and diagnosis of all Incidents and Service Requests
- verify resolution with users and resolve Incidents in ITSM tool
- escalate Major Incidents to senior analysts

Employee perks, benefits

€1200 - €1500 gross pay per month, Net x 14 salaries
Approximately €120 gross per month, extra for night shifts (since the roles are 24/7 working 5 days per week, in rotation).
Free flight tickets to Athens if candidate is relocating.
Up to 2 weeks free accommodation, until candidate find a place to rent.
Phone, mobile & internet discounts with OTE.
€20 children gift and €60 Christmas check.

Information about the selection process

After a short Skype interview, you will be instructed to fill in an online test. This test consists of 60 simple questions from technical background. After passing this test on required level, you will be contacted directly by our client with further details.

Company on whose behalf the position is being filled


Our client, OTE/Deutsche Telekom is the largest telecommunication provider in Europe. We can guarantee you that job experience in this company is a fresh start for your IT carrier.

Requirements for the employee

Candidates with education suit the position

Primary education
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

To provide 1st line support to end users (via application consoles and Remote Assistance) related to computer systems, software, hardware and Mobile devices. Properly escalates unresolved queries to the next level of support.

Language skills

English - Intermediate (B1)

The position is suitable for a fresh graduate


Personality requirements and skills

We are offering you an interesting opportunity to work and live in Greece, in the one of the most popular holiday destination in the world. This job does not require an IT skill, or the study of informatics, rather than general knowledge in the subject of
telecommunications, internet and PC.

Even better if you also speak in any of the following languages: Hungarian, Slovenian, Croatian, or Polish.


Brief description of the company

VM Recruitment is providing professional services to job-seekers and employers. And with our longevity, we’ve learned that staffing is not a numbers game — it’s a relationship-building business. That’s why we put an emphasis on listening, guiding and matching.

With our team we offer tailor-made solutions to meet your individual needs. We work with leading organizations, and have developed a reputation as a staffing expert.

Number of employees

1 employee

Company address

VM recruitment s.r.o
97224 Diviacka Nová Ves
ID: 3341691   Datum zveřejnění: 24.4.2018   Základní složka mzdy (brutto) a další odměny:   1200 € - 1500