Technical Specialist Engineer (m/w) (Ref. No.: warwick_tech)

Warwick GmbH & Co. Music Equipment KG

Place of work
Gewerbepark 46, 08258 Markneukirchen, Germany
Contract type
full-time
Start date
05.04.2018
Basic wage component (gross) and other rewards
by agreement

Information about the position

Job description, responsibilities and duties

PLEASE SEND YOUR APPLICATION TO: jobs@warwick.de

Your Role
This position is accountable for providing support and technical assistance to both, musicians and customers. The objective is to meet all of our customer’s needs in a timely, safe and cost effective way. You are responsible for all technical questions on Warwick that are related to the setup, installation, configuration and day-to-day operation of its products. This includes repair work on customers instruments and amps as well as developing new electrical solutions for new products.
You will also maintain test instruments for the endorsers, evaluating workarounds and testing solutions closely cooperating with the development department.
You acquire and maintain a broad understanding of the Warwick products from a technical and operational perspective as well as the development and implementation of Warwick specific technology, involving the connection of the foreign electrical components to the Warwick products.
You maintain the documentation about HIRO technical details, How-To’s , Known Errors and Workarounds to enable 1st line support and customer self-service.


Here are the primary responsibilities of what you would do:
- assemble, maintains and repairs of music equipment meeting our standards
- assesses customer needs and confirming service and product meets those needs
- checking in and out shop and rental equipment based on Warwick standards
- report significant quality and safety issues to the CEO
- assist with maintaining equipment and ensuring a clean, secure and safe work environment
- support team’s achievement of key goals through individual contribution

Information about the selection process

At Warwick we value our customers; we work hard to earn our reputation for quality and integrity every day. Our commitment remains the same as when we started out in 1982: to inspire, educate and outfit for a lifetime of playing. Join a passionate community of people who believe in one simple truth: muisc does make you happy. Get ready to harness your creativity, customer focus and enthusiasm for such products — we can’t wait to meet you!

Oh yeah, did we mention perks? At Warwick, we understand that benefits matter – we offer a competitive benefit package for all employees which includes:
A workplace built on respect, integrity, and balance
Healthcare coverage for full-time employees
Generous gear and merchandise discount
Professional growth and development opportunities
Working in a creative team with a startup mentality where your ideas will be welcome.
We have a truly international work environment with over 10 different nationalities already onboard.

Requirements for the employee

Candidates with education suit the position

Primary education
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Technical Developement

Language skills

English - Advanced (C1) or German - Intermediate (B1)

Driving licence

B

Number of years of experience

2

Personality requirements and skills

Bring your passion and expertise

You live and breathe music equipment. You’re a builder. You’re a safety maven. At Warwick, the Technical Specialist is a critical role and has primary responsibility for the assembly, repairs, and maintenance of basses, amps and guitars and to deliver extraordinary service to customers both musicians and reseller.

Customers frequently interact with Technical Specialists to ensure their equipment is properly fitted and maintained for their playing.

Requirements of the Technical Specialist position include but are not limited to:
- musical instrument maintenance and repair experience
- previous music equipment experience or equivalent preferred
- interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service
- strong attention to detail
- ability to maintain open and positive relations with employees and customers
- interest in developing own skills and knowledge
- Availability to work a flexible schedule based on business needs, including evenings and weekends

Advertiser

Brief description of the company

We are a modern, innovative and international successful company in music business with a top distribution assortment and develop, produce and expel basses, guitars and amplifier.

Number of employees

50-99 employees

Company address

Warwick GmbH & Co. Music Equipment KG
Gewerbepark 46
08258 Markneukirchen
Germany
http://www.warwick.de/de/Warwick.html

Contact

Contact person: Stefanie Zehmisch
E-mail: send CV
ID: 3351806   Datum zveřejnění: 4.4.2018   Základní složka mzdy (brutto) a další odměny:   by agreement