Customer Support with SK_Home office

Webhelp Enterprise Sales Solutions Czech Republic, s.r.o.

Place of work
Remote work
Contract type
part-time
Start date
3.1.2022
Wage (gross)
From 25 000 Kč/month+ bonus 3000CZK

Information about the position

Job description, responsibilities and duties

Are you looking for a home-office job opportunity?

Do you like to join the fascinating and ever-changing digital media world?

The first "Last Christmas" is already heard on the radio, and you are still wondering how to stock up on successful gifts for everyone? Your job search isn't going your way, and you definitely need a cash injection? Here we come! Work in an international environment, in the area of technical support, home office with provided equipment. Shift work in the Czech branch of a stable company. Competitive salary, contract for 3 months with an option to extend!

WHAT WILL YOU DO

Answer phone calls, e-mails, and messages on social media and live chat channels from customers
Help customers with issues related to the service
Work shifts: morning 10:00-18:45, afternoon 14:15-23:00, weekends and bank holidays 12:00-18:00
Phone calls are inbound, no cold-calling
Suitable for people without experience

REQUIREMENTS

Good computer skills and good knowledge of MS Office
Ability to quickly identify customers’ problems and needs
Ability to set priorities and manage daily responsibilities effectively
A client-oriented approach, patience, and strong communication skills
Team players with the ability to work independently as well
Native Czech/Slovak and communicative level of English in both oral and written form
Flexible starting date upon agreement.

Employee perks, benefits

Free HBO subscription for employees
Home-office
Meal vouchers in the amount of 109 CZK (55% covered by the employer, 45% covered by the employee)
Attractive bonuses according to the performance
Multisport card
Daily use of foreign languages, especially English.
Great referral bonus
A team that is fair and human at all times, including corporate governance
Opportunity to develop a career within a multinational environment

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Educational Specialization

Zákaznický servis

Language skills

English - Upper intermediate (B2) and Slovak - Proficiency (C2)

The position is suitable for a fresh graduate

Yes

Advertiser

Brief description of the company

Webhelp is a global player in Business process outsourcing specialized in offering high-level customer experience and collaboration. More than 2000 customers place their trust in Webhelp to manage and optimize their processes and their day to day customer based relationships such as customer service, sales, and technical support. They trust Webhelp to implement acquisition, retention and operational solutions.

Number of employees

250-499 employees

Company address

ID: 4216632  Datum zveřejnění: 3.12.2021  Spodní hranice mzdy (brutto): 25 000 Kč/month