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Customer Support with Hebrew
Webhelp Enterprise Sales Solutions Czech Republic, s.r.o.
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Start date
05.09.2022
05.09.2022
Wage (gross)
From 35 000 Kč/month+ bonus
From 35 000 Kč/month+ bonus
Information about the position
Job description, responsibilities and duties
Are you a motivated individual, with a passion for helping people and providing the best support to the customers? Then apply TODAY!
For our client, a famous company, we are now looking for Customer Service Agents. This is a great opportunity for a young ambitious professional.
Responsibilities:
First Level technical support of the following products: home-range printers, Large format printers, scanners and video-projectors among others, for consumers and business customers: 80% of the contacts.
Presales support and provide accurate information about the products: 10% of contacts.
Reseller Support and under warranty services arrangements: 10% of the contacts.
Multi-channel technical support (phone, e-mail, chat or social media).
Requirements:
Technical qualifications
Profound knowledge of Windows Operating System.
Good knowledge of applications such as MS Office, image editing tools and/or other relevant applicants.
Profound knowledge of hardware components.
Very good understanding of technical issues.
Experience in hardware support, preferably by phone and e-mail.
Preferentially strong technical background or technical formation.
Experience in troubleshooting guidelines.
Personal skills
Team player
Willing to learn and apply new technologies.
Strong analytical skills with demonstrated problem-solving ability desired.
Ability to operate in high-pressure situations.
Native Hebrew and good English (written and oral).
Excellent comprehension skills in English, preferably excellent oral and written skills.
Good skills in at least one other European language (oral preferentially also written).
Strong ability in communication.
Excellent communication skills / strong communicator.
Service orientation.
For our client, a famous company, we are now looking for Customer Service Agents. This is a great opportunity for a young ambitious professional.
Responsibilities:
First Level technical support of the following products: home-range printers, Large format printers, scanners and video-projectors among others, for consumers and business customers: 80% of the contacts.
Presales support and provide accurate information about the products: 10% of contacts.
Reseller Support and under warranty services arrangements: 10% of the contacts.
Multi-channel technical support (phone, e-mail, chat or social media).
Requirements:
Technical qualifications
Profound knowledge of Windows Operating System.
Good knowledge of applications such as MS Office, image editing tools and/or other relevant applicants.
Profound knowledge of hardware components.
Very good understanding of technical issues.
Experience in hardware support, preferably by phone and e-mail.
Preferentially strong technical background or technical formation.
Experience in troubleshooting guidelines.
Personal skills
Team player
Willing to learn and apply new technologies.
Strong analytical skills with demonstrated problem-solving ability desired.
Ability to operate in high-pressure situations.
Native Hebrew and good English (written and oral).
Excellent comprehension skills in English, preferably excellent oral and written skills.
Good skills in at least one other European language (oral preferentially also written).
Strong ability in communication.
Excellent communication skills / strong communicator.
Service orientation.
Employee perks, benefits
In exchange, we are able to provide you with a variety of benefits such as:
Meal vouchers in the amount of 109 CZK (55% covered by the employer, 45% covered by the employee)
Attractive bonuses according to the performance
Multisport card
Daily use of foreign languages, especially English
Great referral bonus
A team that is fair and human at all times, including corporate governance
Interactive activities: team-building, company parties, sports, etc.
Opportunity to develop a career within a multinational environment
Meal vouchers in the amount of 109 CZK (55% covered by the employer, 45% covered by the employee)
Attractive bonuses according to the performance
Multisport card
Daily use of foreign languages, especially English
Great referral bonus
A team that is fair and human at all times, including corporate governance
Interactive activities: team-building, company parties, sports, etc.
Opportunity to develop a career within a multinational environment
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Educational Specialization
Zákaznický servis
Language skills
Hebrew - Proficiency (C2) and English - Upper intermediate (B2)
Advertiser
Brief description of the company
Webhelp is a global player in Business process outsourcing specialized in offering high-level customer experience and collaboration. More than 2000 customers place their trust in Webhelp to manage and optimize their processes and their day to day customer based relationships such as customer service, sales, and technical support. They trust Webhelp to implement acquisition, retention and operational solutions.
Number of employees
250-499 employees
ID: 4399417
Datum zveřejnění: 10.8.2022
2022-08-10
lokalita: Remote work Pozice: Customer Support Specialist Společnost: Webhelp Enterprise Sales Solutions Czech Republic, s.r.o.
Spodní hranice mzdy (brutto): 35 000 Kč/month