Supervisor of Contact Center

Webhelp Enterprise Sales Solutions Czech Republic, s.r.o.

Place of work
Bratislava, Slovakia (Job with occasional home office)
Contract type
Start date
Wage (gross)
From 35 000 Kč/month

Information about the position

Job description, responsibilities and duties

This role is for someone who motivates and drives a dynamic Sales Team (up to 10 agents) to achieve given goals and KPI’s on daily basis. A chance to work with one of the top IT Companies globally with a sales hub in Prague. Suitable for an experienced Sales Team Lead who can drive results with his team and takes full ownership of the team for all successes. Primarily, it is B2B Sales Strategy.

Your task:

• Drive the sales pipeline, guarantee forecast/predictability, and maximization of margin through the right activities, POM and KPIs
• Assessment of team skills/motivation, identifying potential resource risks, flagging to HR / Management any anticipated hiring needs.
• Coordinate effectively with HR, to ensure a pipeline of candidates available to support new recruitment needs
• Troubleshoot on issues/escalations that affects people/team perf & constantly look for new ways to evolve space, driving improvement in sales operation and performance
• Support brand in sales tactics and action plan to anticipate partner/customer needs to pro-actively provide business recommendations
• Constantly looks for new and better ways to drive sales operations and sales performance.
• Interlocks with EMEA, Sub-regions, and countries on a weekly basis
• Manage, motivate, and coach the team to overachieve quota
• Build a true succession plan to allow individual growth within sales teams

Employee perks, benefits

• Meal vouchers
• Attractive bonuses according to the performance
• Multisport card
• Daily use of foreign languages, especially English
• Great referral bonus
• Interactive activities: team-building, company parties, sports, etc.
• Opportunity to develop a career within a multinational environment

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education

Language skills

Slovak - Proficiency (C2) and English - Upper intermediate (B2)

Experience in the position/sector


Number of years of experience


Personality requirements and skills

• Previous experience in leading a fast-paced sales team
• Time Management and structured approach
• Leadership skill can-do attitude by spending physically half a day, every day, with team members in person at their desks – guiding & helping them
• Capability to understand complex reporting and drive data-driven actions
• Positive communicator and strong presenter at both team and executive level
• Educated at bachelor’s degree level or above
• Fluent knowledge of English and native Czech/Slovak speakers


Brief description of the company

Webhelp is a global player in Business process outsourcing specialized in offering high-level customer experience and collaboration. More than 2000 customers place their trust in Webhelp to manage and optimize their processes and their day to day customer based relationships such as customer service, sales, and technical support. They trust Webhelp to implement acquisition, retention and operational solutions.

Number of employees

250-499 employees


Contact person: Tomáš Drahokoupil
Tel.: +420608955978
E-mail: send CV
ID: 4533311  Datum zveřejnění: 7.3.2023  Spodní hranice mzdy (brutto): 35 000 Kč/month