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Service Desk Agent with French
AB InBev
Place of work
Prague, Czechia
Prague, Czechia
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
At AB InBev, Challenge Accepted isn’t just a phrase; it’s an attitude!
That’s because we’re the world’s largest brewer, with iconic brands like Stella Artois, Corona and Samson.
We’re a team of curious individuals who see every challenge as a new opportunity to do something incredible. We’re resourceful people who thrive and take ownership of our success. Because we’re owners, we take results personally.
We dream big, seek new challenges and push the boundaries of what’s possible.
The challenge:
The Service Desk Agent is the first point of contact for internal customers seeking technical assistance over the phone, email, chat or via Self-service requests. You will offer remote troubleshooting through diagnostic techniques, available knowledge management sources, relevant questions and if required also investigation analysis.
Our international team of Logistics specialists are always looking for new ways to refresh and create products, build stronger brands and have a positive impact on consumers and the communities where we live and work.
What will you be doing:
• Identify and apply the best solution based on issue and details
• Perform remote troubleshooting
• Translate technical information accurately to customers
• Recording information, events, problems in the responsible resolution logs
• Identify and suggest possible improvements or automation on procedures
You will work with a team of 25 multi-language colleagues and 2 Team Leads with a diverse technology background and area of expertise.
That’s because we’re the world’s largest brewer, with iconic brands like Stella Artois, Corona and Samson.
We’re a team of curious individuals who see every challenge as a new opportunity to do something incredible. We’re resourceful people who thrive and take ownership of our success. Because we’re owners, we take results personally.
We dream big, seek new challenges and push the boundaries of what’s possible.
The challenge:
The Service Desk Agent is the first point of contact for internal customers seeking technical assistance over the phone, email, chat or via Self-service requests. You will offer remote troubleshooting through diagnostic techniques, available knowledge management sources, relevant questions and if required also investigation analysis.
Our international team of Logistics specialists are always looking for new ways to refresh and create products, build stronger brands and have a positive impact on consumers and the communities where we live and work.
What will you be doing:
• Identify and apply the best solution based on issue and details
• Perform remote troubleshooting
• Translate technical information accurately to customers
• Recording information, events, problems in the responsible resolution logs
• Identify and suggest possible improvements or automation on procedures
You will work with a team of 25 multi-language colleagues and 2 Team Leads with a diverse technology background and area of expertise.
Employee perks, benefits
What you can expect from us:
In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentoring you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded.
We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.
If this sounds like the incredible opportunity you’ve been waiting for, apply today!
In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentoring you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded.
We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.
If this sounds like the incredible opportunity you’ve been waiting for, apply today!
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Advanced (C1) and French - Advanced (C1)
Personality requirements and skills
What you'll bring:
• Proficient written and spoken knowledge of English and French
• Graduate degree, a technical degree is considered an advantage
• Experience as a help desk technician or other customer support role is required
• Experience in working in a multi-national environment is an advantage
• Flexibility and willingness to learn
• Proficient written and spoken knowledge of English and French
• Graduate degree, a technical degree is considered an advantage
• Experience as a help desk technician or other customer support role is required
• Experience in working in a multi-national environment is an advantage
• Flexibility and willingness to learn
Advertiser
Brief description of the company
At AB InBev, Challenge Accepted isn’t just a phrase; it’s a mindset. That’s because we’re the world’s largest brewer, with iconic brands like Stella Artois, Corona and Samson.
We’re a team of curious individuals who see every challenge as a new opportunity to do something incredible. We’re resourceful people who thrive under pressure and take ownership of our success. Because we’re owners, we take results personally. We dream big, take on new challenges and push the boundaries of what’s possible. You will treat incoming orders from customers according to the order process definitions to ensure delivering and invoicing according to agreed SLA´s.
Our international team of 500 Logistics, HR and Finance specialists are always looking for new ways to refresh and create products, build stronger brands and have a positive impact on consumers and the communities where we live and work.
We’re a team of curious individuals who see every challenge as a new opportunity to do something incredible. We’re resourceful people who thrive under pressure and take ownership of our success. Because we’re owners, we take results personally. We dream big, take on new challenges and push the boundaries of what’s possible. You will treat incoming orders from customers according to the order process definitions to ensure delivering and invoicing according to agreed SLA´s.
Our international team of 500 Logistics, HR and Finance specialists are always looking for new ways to refresh and create products, build stronger brands and have a positive impact on consumers and the communities where we live and work.
Company address
Contact
E-mail: send CV
ID: 3931210
Dátum zverejnenia: 30.6.2020
2020-06-30
lokalita: Prague Pozícia: Call Operator, Customer Support Specialist, IT Consultant, IT/Technical Support Specialist, Technical Staff Spoločnosť: AB InBev