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Customer Support with English - juniors & seniors welcome
ADECCO spol.s r.o.
Place of work
Brno, Czechia
Brno, Czechia
Contract type
full-time
full-time
Wage (gross)
30 000 - 40 000 Kč/month
30 000 - 40 000 Kč/month
Information about the position
Job description, responsibilities and duties
Our client is looking for communicative and customer oriented English speakers without any other significant experience.
You will be providing service to the millions of customers using our client’s services – a premiere bundle of advanced TV services, high speed internet, and digital home phone.
Main responsibilities:
• Answer customer calls
• Identify customer needs to achieve their satisfaction
• Deal with incoming phone queries in a timely manner
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints by providing appropriate solutions
• Document customer concerns and interactions
• Follow communication procedures, guidelines, and policies
Key skills:
• Advanced spoken English B2 level and higher is a must
• Technical experience is nice, but not necessary
• Be flexible as our client operates in shifts
• Ability to work in a high pace work environment
• Be patient, empathetic and passionately communicative
If you think you would be a perfect fit for this position, please do not hesitate and send me your CV in English now!
Looking forward to talking to you!
You will be providing service to the millions of customers using our client’s services – a premiere bundle of advanced TV services, high speed internet, and digital home phone.
Main responsibilities:
• Answer customer calls
• Identify customer needs to achieve their satisfaction
• Deal with incoming phone queries in a timely manner
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints by providing appropriate solutions
• Document customer concerns and interactions
• Follow communication procedures, guidelines, and policies
Key skills:
• Advanced spoken English B2 level and higher is a must
• Technical experience is nice, but not necessary
• Be flexible as our client operates in shifts
• Ability to work in a high pace work environment
• Be patient, empathetic and passionately communicative
If you think you would be a perfect fit for this position, please do not hesitate and send me your CV in English now!
Looking forward to talking to you!
Employee perks, benefits
• Full-time unlimited contract
• Salary from 30.000 to 40.000 CZK/month, based on experience and language skills
• 25 days off
• Meal vouchers
• Bonus scheme
• Medical care for non Czech employees
• Working in an international company
• Fully paid comprehensive training and more
• Salary from 30.000 to 40.000 CZK/month, based on experience and language skills
• 25 days off
• Meal vouchers
• Bonus scheme
• Medical care for non Czech employees
• Working in an international company
• Fully paid comprehensive training and more
Company on whose behalf the position is being filled
Telecommunications
Multinational company offering technologic services.
Multinational company offering technologic services.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Advertiser
Brief description of the company
Recruitment agency
Number of employees
50-99 employees
ID: 4209134
Dátum zverejnenia: 22.11.2021
2021-11-22
lokalita: Brno Pozícia: Call Operator Spoločnosť: ADECCO spol.s r.o.
Spodná hranica mzdy (brutto): 30 000 Kč/month