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Service desk agent with german (23-35.000 Kč)
Advantage Consulting, s.r.o.
Place of work
Ostrava, Czechia
Ostrava, Czechia
Contract type
full-time
full-time
Wage (gross)
From 25 000 Kč/month
From 25 000 Kč/month
Information about the position
Job description, responsibilities and duties
* Responding to incoming calls, logging tickets for those, categorizing, prioritizing and troubleshooting or dispatching the issue to relevant resolution team as per working instructions
* Monitoring incoming tickets (requests and incidents) and emails, categorizing, prioritizing and troubleshooting or dispatching to relevant resolution team as per working instructions
* Ticket resolution based on working instructions as well as own level of independent knowledge and investigation where no known solution is available in internal knowledge base
* Followup on tickets handled, communication with end-users or resolver teams to ensure correct resolution
* Understanding and following ITIL best practices
* Fullfilling relevant SLAs and KPIs
* Monitoring incoming tickets (requests and incidents) and emails, categorizing, prioritizing and troubleshooting or dispatching to relevant resolution team as per working instructions
* Ticket resolution based on working instructions as well as own level of independent knowledge and investigation where no known solution is available in internal knowledge base
* Followup on tickets handled, communication with end-users or resolver teams to ensure correct resolution
* Understanding and following ITIL best practices
* Fullfilling relevant SLAs and KPIs
Employee perks, benefits
* Meal voucher
* 25 days of vacation
* Cafeteria (voucher 800 CZK/month)
* Contribution to life and pension insurance
* Parking place
* Place of work: Ostrava
* 25 days of vacation
* Cafeteria (voucher 800 CZK/month)
* Contribution to life and pension insurance
* Parking place
* Place of work: Ostrava
Information about the selection process
Are you interested in this position? If so, send us your resume to e-mail address [email protected] are looking forward to meeting you!
Company on whose behalf the position is being filled
Telecommunications
A perspective company dealing with manufacturing and renewable materials.
A perspective company dealing with manufacturing and renewable materials.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Advanced (C1) or German - Upper intermediate (B2)
Personality requirements and skills
* 1 year Experience in IT support role or relevant higher education
* Experience with remote troubleshooting and guiding users
* High proficiency in English and Czech, communicative German (both verbal and written)
* Good interpersonal and communication skills, customer focus
* Strong analytical and problem-solving abilities
* Willingness to learn and cooperate with others
* Experience with remote troubleshooting and guiding users
* High proficiency in English and Czech, communicative German (both verbal and written)
* Good interpersonal and communication skills, customer focus
* Strong analytical and problem-solving abilities
* Willingness to learn and cooperate with others
Advertiser
Brief description of the company
Recruitment agency providing consultancy and comprehensive services in the field of human resources. To see the offer of current job opportunities visit www.acjobs.cz.
Our recruitment agency provides services and advice on recruitment, Assessment Center and personnel audit.
We look forward to possible cooperation with you.
Our recruitment agency provides services and advice on recruitment, Assessment Center and personnel audit.
We look forward to possible cooperation with you.
Number of employees
50-99 employees
ID: 4066964
Dátum zverejnenia: 22.4.2021
2021-04-22
lokalita: Ostrava Pozícia: Helpdesk Operator Spoločnosť: Advantage Consulting, s.r.o.
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Spodná hranica mzdy (brutto): 25 000 Kč/month