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FBA Credit Specialist
Amazon /Slovakia/ s.r.o.
Place of work
Bratislava, Slovakia
Bratislava, Slovakia
Contract type
full-time
full-time
Start date
1.11.2019
1.11.2019
Wage (gross)
Base pay for this position starts from EUR 1300 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.
Base pay for this position starts from EUR 1300 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.
Information about the position
Job description, responsibilities and duties
With Fulfillment by Amazon, Amazon’s new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third party shopping/ auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant’s customer. In addition, Amazon takes full responsibility for servicing the merchant’s customers and handles all customer returns as required, thus offering end to end fulfillment and customer service experience.
- Handling high value reimbursement requests related to damages and losses occurred during FBA processes;
- Performing quality audits of the decisions made by primary contact line for FBA sellers (Seller Support);
- Close cooperation with Seller Support leadership targeted on improving overall quality of decision-making and services provided by Amazon;
- Enforcing internal and external adherence to established policies;
- Working on continuous program improvements and identifying the opportunities for process enhancements;
- Analysis of data sets, gathering the inputs and structuring the outputs into the reports;
- Support for all ongoing programs and initiatives within FBA team.
- Handling high value reimbursement requests related to damages and losses occurred during FBA processes;
- Performing quality audits of the decisions made by primary contact line for FBA sellers (Seller Support);
- Close cooperation with Seller Support leadership targeted on improving overall quality of decision-making and services provided by Amazon;
- Enforcing internal and external adherence to established policies;
- Working on continuous program improvements and identifying the opportunities for process enhancements;
- Analysis of data sets, gathering the inputs and structuring the outputs into the reports;
- Support for all ongoing programs and initiatives within FBA team.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Other knowledge
SQL - Basic
Microsoft Excel - Advanced
Microsoft Excel - Advanced
Personality requirements and skills
BASIC QUALIFICATIONS
- Bachelor’s Degree in a related field;
- Good analytical, verbal and written communication skills;
- Fluent English and at least another European language is required (preferred French, Italian, Spanish);
- Good Microsoft Office/PC skills, including good working knowledge of Excel; SQL basic / intermediate
- Strong business judgement;
- Demonstrated problem solving and analytical capability;
- Experience communicating with technical and non-technical stakeholders across multiple business units;
- Good team player and the ability to work with a wide cross-section of people in various locations;
- Impeccable attention to detail;
- Independent and flexible;
- Strong customer focus.
PREFERRED QUALIFICATIONS
- Extensive experience in data analyzing, project management, seller communication;
- Background in seller management and or operations;
- Experience working in a cross-functional capacity and a proven track record of delivering operational excellence.
- Bachelor’s Degree in a related field;
- Good analytical, verbal and written communication skills;
- Fluent English and at least another European language is required (preferred French, Italian, Spanish);
- Good Microsoft Office/PC skills, including good working knowledge of Excel; SQL basic / intermediate
- Strong business judgement;
- Demonstrated problem solving and analytical capability;
- Experience communicating with technical and non-technical stakeholders across multiple business units;
- Good team player and the ability to work with a wide cross-section of people in various locations;
- Impeccable attention to detail;
- Independent and flexible;
- Strong customer focus.
PREFERRED QUALIFICATIONS
- Extensive experience in data analyzing, project management, seller communication;
- Background in seller management and or operations;
- Experience working in a cross-functional capacity and a proven track record of delivering operational excellence.
Advertiser
Brief description of the company
At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
Number of employees
1000 and more employees
ID: 3770893
Dátum zverejnenia: 22.10.2019
2019-10-22
lokalita: Bratislava Pozícia: Administrative Worker, Official, Customer Support Specialist Spoločnosť: Amazon /Slovakia/ s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: Base pay for this position starts from EUR 1300 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.