Sr Vendor Manager – Employee Lifecycle Services

Amazon is growing fast, so we are looking at new support models to build an organization that will scale well into our future while continuing to provide a great employee experience and like to build things from the ground up. To achieve this, we are looking for an energetic Senior Vendor Manager with strong analytical, negotiation and project skills to join our Employee Services Lifecycle team. We work across multiple business groups and locations delivering services to employees, managers and our HR colleagues.

This person will be responsible for establishing the framework and roadmap for Vendor Management. This will include creating and automating vendor performance management, standardizing vendor engagement and onboarding, identifying opportunities for contract process and term standardization, driving outsourcing strategic initiatives and improve processes of vendor selection, relationships, and management globally. The incumbent is required to build strong relationships with all key partners globally including HR, Regional Service and Business Owners, Legal, Finance, Procurement, Payroll, Tech, Compliance, ACES and other Amazon cross functional teams. This broad role will focus on relationship management, vendor performance management and automation for better profitability of the business.

The successful Senior Vendor Manager will be able to:
- Manage global outsourcing partners and other service providers (non-outsourcing vendors) for Employee Lifecycle Services,
- Drive and implement outsourcing strategic initiatives with Vendor Program Managers,
- Monitoring vendor performance against service level agreements and issue resolution, ensuring defect reduction, and progressive service enhancements through the governance meetings,
- Act as interface between vendor and end-user; facilitate new process trainings, shift changes, overtime requests and other change requests, as well as support vendor selection, onboarding, and vendor alignment to Amazon culture,
- Act as reporting manager for vendor employees, facilitate onboarding, termination and system access setup, as well as manage PO/ invoices and facilitate vendor payment process.
- Work cross-functionally to identify scalable changes regionally or globally that improve the Vendor Management and/or Contract lifecycle, while standardizing key global contract terms across contracts and the term update strategy.
- Challenge vendors and drive strategic contract negotiations to reduce the cost per employee and align with Amazon’s compliance and control requirements.
- Drive and implement long-term global vendor management strategy and analyze vendor costs and spending patterns, to understand the downstream impact of changes to pricing and to drive improvements regionally.
- Develop and monitor metrics to evaluate products and services, to continually drive the quality of customer experience, while anticipating the risks associated with Vendor operations and drawing strategic mitigation to ensure reduced/zero impact to the network.

Role Location - flexible: Czech Republic, Poland, Romania, Slovakia; can be a virtual location.