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AT&T Customer Care Representative with EN
AT&T Global Network Services Czech Republic
Place of work
Palachovo náměstí 726/2, Brno-Starý Lískovec, Czechia
Palachovo náměstí 726/2, Brno-Starý Lískovec, Czechia
Contract type
full-time
full-time
Wage (gross)
27 550 - 34 900 CZK / month / gross (+ uplifts for shifts)
27 550 - 34 900 CZK / month / gross (+ uplifts for shifts)
Information about the position
Job description, responsibilities and duties
Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for.
Working Hours: Mon-Fri,
8-hour shifts, covering 12PM to 8AM (focus on afternoons, evenings and night shifts), no weekends
*** Suitable for graduates and candidates with limited experience! ***
Roles and Responsibilities:
• Answer in-coming support related phone calls as the first line of contact for the AT&T Premium customers (top 5% of customers)
• Provide support for all U-VERSE products - TV, phone, internet
• Maintain positive customer satisfaction and relationship
• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes...
Key Competencies and Skills:
∙ Advanced spoken English: B2-C1 level - fluent communication skills
∙ A logical mind-set and a passion for problem solving
∙ Ability to work in almost 24/5 environment (distribution based on the business need)
∙ Basic knowledge of communication technology, e.g. INTERNET, TV, PHONE, ...
∙ Ability to interact with customers on the phone during problem determination process
∙ Flexibility, good organization and attention to detail,
∙ Ability to work in multi-cultural global environment
Working Hours: Mon-Fri,
8-hour shifts, covering 12PM to 8AM (focus on afternoons, evenings and night shifts), no weekends
*** Suitable for graduates and candidates with limited experience! ***
Roles and Responsibilities:
• Answer in-coming support related phone calls as the first line of contact for the AT&T Premium customers (top 5% of customers)
• Provide support for all U-VERSE products - TV, phone, internet
• Maintain positive customer satisfaction and relationship
• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes...
Key Competencies and Skills:
∙ Advanced spoken English: B2-C1 level - fluent communication skills
∙ A logical mind-set and a passion for problem solving
∙ Ability to work in almost 24/5 environment (distribution based on the business need)
∙ Basic knowledge of communication technology, e.g. INTERNET, TV, PHONE, ...
∙ Ability to interact with customers on the phone during problem determination process
∙ Flexibility, good organization and attention to detail,
∙ Ability to work in multi-cultural global environment
Information about the selection process
Additional Information:
Assessment process:
∙ AT&T Recruiter telephone interview
∙ English and technical tests
∙ Personal Interview on AT&T Brno location / Online Interview
Compensation:
∙ Test results and experience are reflected in proposed base salary (ranging from 27 550 - 34 900 CZK / gross/ month)
∙ Uplifts for night/weekend shifts added on top of the base monthly salary
∙ Benefits - 5 weeks of holidays, meal vouchers, private health care, life risk insurance, yearly performance bonus, discounts, relocation package, ...
Expected start date:
February, March, April 2019
About U VERSE:
-AT&T offers best-in-class entertainment through its U-verse and DirecTV offerings.
-AT&T U-verse is an integrated bundle of services including TV, High Speed Internet and Digital home phone using IP technology.
-"5 duvodu, proc je pozice agenta v AT&T zakaznickem centru skvelou volbou“ https://www.att.jobs/att-agent-zakaznicke-podpory-nabidka
Learn more about Brno, Czech Republic:
- https://inside.att.jobs/welcome-to-brno#subpage/t5zlw
Assessment process:
∙ AT&T Recruiter telephone interview
∙ English and technical tests
∙ Personal Interview on AT&T Brno location / Online Interview
Compensation:
∙ Test results and experience are reflected in proposed base salary (ranging from 27 550 - 34 900 CZK / gross/ month)
∙ Uplifts for night/weekend shifts added on top of the base monthly salary
∙ Benefits - 5 weeks of holidays, meal vouchers, private health care, life risk insurance, yearly performance bonus, discounts, relocation package, ...
Expected start date:
February, March, April 2019
About U VERSE:
-AT&T offers best-in-class entertainment through its U-verse and DirecTV offerings.
-AT&T U-verse is an integrated bundle of services including TV, High Speed Internet and Digital home phone using IP technology.
-"5 duvodu, proc je pozice agenta v AT&T zakaznickem centru skvelou volbou“ https://www.att.jobs/att-agent-zakaznicke-podpory-nabidka
Learn more about Brno, Czech Republic:
- https://inside.att.jobs/welcome-to-brno#subpage/t5zlw
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
Follow-up/Higher Professional Education
Language skills
English - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
ID: 2640086
Dátum zverejnenia: 14.1.2019
2019-01-14
lokalita: Brno - City Pozícia: Call Operator, Customer Support Specialist, Helpdesk Operator Spoločnosť: AT&T Global Network Services Czech Republic
Základná zložka mzdy (brutto) a ďalšie odmeny: 27 550 - 34 900 CZK / month / gross (+ uplifts for shifts)